Mobile Associate, Retail Sales

New Today

At T-Mobile, we deeply value our employees! Our Total Rewards Package ensures that you receive the same exceptional care we provide our customers. All team members benefit from a competitive base salary and comprehensive compensation package - this is our Total Rewards. Enjoy numerous wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. This is how we empower our employees to be UNSTOPPABLE! As a Mobile Associate, you will play a crucial role in our Retail Team by representing the T-Mobile brand in various partner locations. Your mission is to actively engage customers, creating energy and excitement around our products and services. If you are enthusiastic about technology innovations and thrive in lively environments, this role is for you! Key Responsibilities: Proactively engage a diverse range of customers in a bustling retail setting. Utilize digital tools to communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Identify customer needs and employ solution-based selling techniques. Recommend T-Mobile products and educate customers on self-service options, enhancing their overall experience. Consistently review personal performance metrics and stay informed on promotions to remain customer ready. Perform essential store operations, including opening and closing procedures, while ensuring security of assets. Build and maintain rapport with customers, exceeding their expectations and fostering loyalty. Collaborate with nearby store locations to facilitate seamless customer onboarding and support. Qualifications: High School Diploma/GED required. Minimum of 6 months customer service and/or sales experience, preferably in a retail setting. Passion for exceptional customer service and the ability to connect personally with clients. Strong drive for performance and success in a fast-paced sales environment. Ability to work harmoniously within a team-oriented atmosphere. Must be at least 18 years old and legally authorized to work in the United States. Benefits: Competitive hourly wage of $16.50, plus $5.00 per hour in training pay. Opportunity to earn an annualized incentive target of $18,000/year upon promotion after 90 days. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Participation in the Annual Stock Grant for all employees. Robust benefits including medical, dental, and vision insurance, 401(k), paid time off, and much more. At T-Mobile, we focus on helping our employees grow their careers. By applying, you are taking a bold step toward investing in your future. Join us and be unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location:
Lansing, MI, United States
Category:
Sales And Related Occupations