T-Mobile Mobile Associate At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Job Overview: Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers and have a passion to educate, demonstrate, and recommend device and service solutions. Job Responsibilities: Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience. Helps customers pick up where they left off in their shopping journey. Explores individual needs and provides hands-on demonstrations of the latest technology. Approaches service and sales needs with composure, integrity, and compassion. Becomes skilled with and consistently uses digital tools in interactions and onboarding. Completes training on T-Mobile in-store experience, new skills, and processes. Makes the most of their time on shift, consistently seeking out information between customers. Establishes relationships with and partners with T-Mobile employees across channels. Education and Work Experience: High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment preferred. Required Knowledge, Skills and Abilities: Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! Competitive drive and proven ability to succeed in a fast-paced sales environment. Willingness to work alongside peers and store leaders, learning and sharing ideas. Effective at balancing customer needs and performance goals. Travel: No Hourly Base Pay: $19.00, plus $5.00 per hour training pay. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.