Customer Service Representative – Metro Lexus Auto Spa

Location:  Cleveland, OH Job Type:  Full-time, Part-time, Commission Starting Pay:  $16.00/hour

Join Our Elite Team at Metro Lexus Auto Spa!

Are you passionate about your career and want to work for one of the leaders in the automotive industry?  If so, we have an excellent opportunity for you as a Customer Service Representative at our Metro Lexus Dealership Express Auto Spa located in Cleveland, Ohio.   Metro Lexus was recognized as an Elite of Lexus Dealership in 2024.   This is our  8th Year in a Row!   We sell vehicles people love and offer service people can trust.  Our Team is a group of hard working professionals who are passionate about our vehicles and being  Number 1  in customer service.  We offer an excellent benefit package as well as a friendly and fun atmosphere!

The Customer Service Representative is responsible for assisting in daily operations.

At  Metro Lexus , we are committed to  excellence and innovation.   As part of our  Auto Spa team , you’ll work with  high-end vehicles  in a  cutting-edge tunnel wash system , ensuring every car leaves with a  spotless, showroom-ready finish.

What It’s Like to Work at Metro Lexus Auto Spa

State-of-the-Art Tunnel Wash System Our  advanced tunnel wash system automates much of the cleaning process , allowing for  efficient, high-quality service.  Your role is to  assist customers, guide vehicles onto the conveyor, and ensure a smooth, premium experience.

A Hands-On, Active Work Environment This is a  fast-moving, physical job  that keeps you engaged throughout the day. You’ll be  on your feet, working outdoors in all weather conditions , guiding cars into the wash tunnel, maintaining the site, and interacting with customers.

Work with Luxury Vehicles You’ll have the opportunity to work with the  Lexus brand. Our customers trust us with their vehicles, and we take that responsibility  seriously  by delivering  exceptional service  every time.

Job Responsibilities:

Welcome customers and guide them  through service options, ensuring they choose the best package for their needs.

Educate customers  about our exclusive  Fast Pass program  and membership perks.

Direct vehicles onto the conveyor system  with precision, ensuring  safety and efficiency.

Perform quick pre-wash inspections  to ensure vehicles are ready for the tunnel wash.

Monitor and maintain wash equipment  to ensure smooth operation.

Keep the Auto Spa clean and organized , including vacuum stations, trash bins, and work areas.

Assist customers with questions and concerns,  delivering  top-tier service  at all times.

Report any maintenance or safety issues  to management for prompt resolution.

Work as part of a team  to maintain efficiency and deliver an outstanding car wash experience.

What We’re Looking For:

✔  Friendly & Outgoing Personality  – You’ll be interacting with customers all day, so a  positive attitude is key! ✔  Comfortable Working Outdoors  – Rain, shine, or snow, our Auto Spa operates  year-round. ✔  Physically Active & Energetic  – You’ll be  moving around, guiding vehicles, and working hands-on  with equipment. ✔  Team-Oriented & Reliable  – We  thrive on teamwork, communication, and efficiency. ✔  Flexible Schedule  – Ability to work  weekends and peak hours  as needed.

Benefits & Perks

✅  Full-Time Team Members:

Competitive   Hourly Pay & Commission Opportunities

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match

Progressive Paid Time Off (PTO) Plan & Holiday Pay

Company-Paid Training & Career Growth Opportunities

✅  Part-Time Team Members:

401(k) Retirement Plan with Company Match

Company-Paid Training & Skill Development

Why Join Metro Lexus Auto Spa?

⭐  Work with a Top-Ranked Dealership  – Metro Lexus is known for  excellence in customer service and innovation  in the automotive industry. Career Growth & Development  – We provide  paid training and advancement opportunities , allowing you to build a  long-term career. Fast-Paced & Rewarding Work Environment  – If you love  working with cars , enjoy a  dynamic setting , and thrive in a  team-oriented atmosphere , this is the job for you!

Requirements:

✔  Must pass a background check & drug test. ✔  Valid driver’s license required. ✔  Must be at least 18 years old.

Ready to jumpstart your career in the automotive industry?  Apply today and become part of the  Metro Lexus Auto Spa family!