Job Title: Member Services Representative - Work From Home Must Reside in Oklahoma Address: Oklahoma Schedule: M–F, 8:00am – 5:00pm, Full Time Job Description

Assist members, prospective members, and providers with questions regarding benefits and pharmacy services in a high-volume call center environment. Handle inbound calls with a focus on providing customer support and enhancing member satisfaction. Ensure compliance with Medicare Part D enrollment and CMS guidelines. Attend all scheduled training for 4-6 weeks during the defined hours.

Critical Information

MUST live in Oklahoma but this role is 100% remote. Internet speed test must show a minimum speed of 25 MBPS download and 3 MBPS upload. A hardwired connection is required; wireless connections will not be permitted. Prior work experience in a call center environment is preferred.

Education/Licenses Needed

High school diploma or GED is required. Bachelor’s degree in Business Administration, Marketing, Finance or a similar field is preferred.

Benefits:

Benefits are available to full-time employees after 90 days of employment. A 401(k) with a company match is available to full-time employees after 1 year of service. This is an AI-formatted job description; therefore, this does not remove human decision-making.