Please APPLY AT:

https://jobs.silkroad.com/PurdueFCU/PurdueExternalPortalpurduefedcareerssilkroadcom

HOURS: 11 AM - 3 PM M-F (SATURDAYS 9-12)

The key purpose of this position is to provide an exceptional in-branch member experience by handling all basic member needs including teller transactions, account maintenance, educating members, making recommendations, and card issues.

Responsible for performing a variety of cash and non-cash transactions. This includes: • Cashing checks • Receiving deposits • Processing funds transfers • Processing loan payments • Verifying authenticity of negotiable instruments • Selling cashier’s checks, teller’s checks, and money orders • Help with end of day balancing if necessary • Notary services

Responsible for assisting members with their account maintenance needs. This can include but is not limited to the following: • Resolving account discrepancies by performing file maintenance and account changes as applicable (disputes, unauthorized transactions, stop payments, change of address, name changes, wires, add/remove joints and beneficiaries, etc.) • Educating and helping members with electronic services including automated phone system, Mobile Banking App, Online Banking, MRDC, etc.… • Research and resolve account issues

Responsible for performing various card (ATM and Debit) related functions. This includes: • Creating, blocking, and activating credit cards, ATM cards, or EMV debit cards • Maintaining an accurate log of cards processed, destroyed, and received. • Researching fraud, transaction history, payments, and purchases • Completing loss and stolen reports as needed • Act as a liaison between member and Card Services dept. • Balancing instant issue card machine and doing card stock inventory daily.

Referrals • Maintain and deepen relationships with credit union members • Identify needs and refer members to Purdue Fed team members who have expertise in those products and services • Encourage members to use self-service banking solutions

Additional Requirements • Analytical Skills - Ability to analyze applications, reports, data, and documents required to continue the request (CIP, credit reports, etc.…) • People Skills - Ability to quickly and effectively build relationships through listening and interacting with members and associates. • Problems Solving Skills - To effectively and efficiently arrive at a solution to various problems encountered. • Communication Skills - Being able to discuss items with members and co-workers in a clear and precise manner while being an active listener. • Interpersonal Skills - Working as part of a team to build positive work relationships and experience, serve members and achieve branch goals. • Mult-tasking Skills - - Prioritizing and working on multiple tasks as required in a timely manner. • Mathematical Skills - To ensure calculations are done correctly by using basic mathematical skills. • Cash Handling Skills - Being able to handle high volume of cash through the workday. • Microsoft Office Skills - To create documents, letters, spreadsheets, send/receive emails, etc. • Company Specific Software - Fiserv, DocuSign, Meridian Link, and others • Basic Compliance - BSA, MLA, etc.…

Required Skills

Education Requirements

High School Diploma or GED Equivalent; Associate Degree preferred

Experience

One year of direct customer-service and/or sales experience required Consideration may be given to candidates with a Bachelor’s Degree with less than 1 year of previous experience.

Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled

Required Experience

Education Requirements

High School Diploma or GED Equivalent; Associate Degree preferred

Experience

One year of direct customer-service and/or sales experience required Consideration may be given to candidates with a Bachelor’s Degree with less than 1 year of previous experience.

Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled