Join the PetSmart Team - Where Pets are Our Passion and People are Our Priority! Position: Manager of Retail Operations About Us At PetSmart, our commitment goes beyond just loving pets; we are dedicated to creating a positive environment for our associates. Our core values emphasize unconditional love —a lesson we learn from pets—and the importance of community . When our team members feel valued and fulfilled, they can provide the highest standard of care for all our animal companions, while enjoying a fulfilling work experience. Why Work with Us? We offer a variety of perks and benefits that are designed with your wellbeing in mind: Paid weekly Full-time hours Health benefits: medical, dental, vision 401k plan Tuition assistance for further education Exclusive associate discounts and perks Generous paid time off for full-time associates Clear career advancement pathways Opportunities for personal and professional development Job Overview As the Manager of Retail Operations, you will play a crucial role in enhancing operational excellence in our stores. You will be responsible for delivering on our mission, values, and strategies, while ensuring all aspects of our store's performance, from inventory management to overall store operations. Key Responsibilities As a Manager, your responsibilities will include: Leadership: Engage in hiring and training associates, fostering a supportive development environment, addressing complaints, and motivating your team to achieve goals. Store Performance: Oversee healthcare for store-owned pets, maintain inventory management, ensure compliance and cleanliness, and enhance customer experience. Operational Excellence: Monitor inventory accuracy, manage expenses, and ensure safe practices are upheld. Customer Engagement: Address customer concerns and ensure alignment with our brand values to enhance customer satisfaction. Qualifications 3+ years of experience in retail leadership or customer-focused roles Availability for full-time work, including evenings, weekends, and holidays Proficient in computer applications and technology Strong verbal and written communication skills Ability to maintain composure under pressure Excellent organizational skills and attention to detail Work Environment Must be comfortable on your feet, perform various physical tasks, and lift up to 50 pounds regularly, with opportunities for team lifting. Exposure to a lively retail environment, with potential encounters with pets and required safety protocols to ensure everyone's wellbeing. Make a Difference Every Day! At PetSmart, you have the opportunity to create meaningful interactions regularly—be it guiding a customer in choosing their new pet, celebrating significant moments in their pets' lives, or providing care to animals in need. Together, we embrace diversity and the unique perspectives of our associates, all united by our love for pets. We look forward to welcoming you to our team and sharing our dedication to supporting pets and their owners. Apply Today! PetSmart is proud to be an equal opportunity employer, and we welcome all qualified applicants without regard to any characteristic protected by law. Please note: Applicants must be 18 years of age or older (unless specified otherwise by local regulations).