Liv in action! | Liv It:

Support Liv Communities LLC’s Why, Promise, and Values. Incorporate the Liv It! concept and our core values of Liv empowered, Liv meaningfully, Liv simpler, Liv well and Liv with luv into strategy, daily decision making, and relationships.

Responsibilities

• Adheres to Standard Operating Procedure, Maintenance Service Response and Communication Protocol, when completing all service requests.
• Prioritizes service requests as directed and makes quality workmanship repairs in a timely manner.
• Generally, completes service requests within 24 hours of date the request was made

Turnovers

• Adheres to Standard Operating Procedure, Turnover Policy.
• Installs turnover lock on apartment.
• Reviews the Turnover Checklist, prioritizes workload, obtains appropriate materials and tools from the maintenance shop and proceeds in completing the work within the given time as set by the Maintenance Supervisor.
• Follows through to ensure that other specified contractors complete scheduled contracted work. Notifies Maintenance Supervisor when specified contractors work is unsatisfactory or has not been completed in a timely manner.
• Inspects the apartment after the Turnover Checklist has been completed and takes care of any items that were overlooked.
• Installs normal apartment lock when the apartment is in ready condition.
• Gathers all keys including the mailbox and garage keys, as well as the garage remote and turns them over to the Maintenance Supervisor for final inspection.

Safety and Compliance

• Follows regular safety procedures as stipulated by best practices, MSDS, and all company SOP and policies.
• Complies with the respiratory compliance program.
• Complies with the mold remediation policy.
• Notifies the maintenance supervisor of any safety or compliance concerns.
• Notifies the maintenance supervisor of any needed updates to policies, programs, or MSDS.
• Complies with the Liv Communities LLC Employee Safety and Compliance manual.

Daily Inspections

• Inspects common areas and community amenities daily to ensure that these areas are in good condition.
• Prepares appropriate service request or notifies Maintenance Supervisor when areas need attention. If corrective action is minor and tools and/or material is in stock, proceeds with work to be completed.

Preventative or Seasonal Maintenance

• Assists Maintenance Technician III co-worker or Maintenance Supervisor with one or more of the following functions:
• Start-up, regular maintenance, and winterization of irrigation system.
• Swimming pool opening procedures, daily maintenance, and end of season close procedures when applicable.
• Installs, removes, and performs regular maintenance work on fountains.
• Performance of regular maintenance on building H.VA.C. systems.
• Performance of preventative maintenance in buildings and apartments homes including, but not limited to, heating and air-conditioning systems, plumbing fixtures, sprinkler system, smoke detectors, and fire extinguishers.

Administrative

• Contacts Residents to communicate status of service requests or work in common areas.
• Completes service requests and leaves a copy for the Resident and/or office.
• Notes inventory checklist when material is removed for use in the community.
• Completes time sheets and after-hours sheets.

On-call Requests

• Adheres to SOP, On-Call Service procedures.
• Carries pager and cellular phone 24 hours/day during the assigned on-call period.
• Responds to all emergency calls within 10 minutes of alert.
• Contacts party requesting emergency service to assess situation, troubleshoot problem, advises him/her on controlling damage, and provides him/her with an estimated arrival time.
• Does not travel more than 30 minutes from the community during the assigned on-call period to ensure timely response in case of an emergency.

Support

• Offers assistance as necessary to alleviate a team member’s workload

Communication

• Maintains a professional and friendly rapport with residents, team members, and contractors.
• Notifies Maintenance Supervisor of Contractors who consistently fail in performing contracted work.
• Notifies Maintenance Supervisor of work delays, low inventory, emergency situations or angry Residents.
• Keeps Property Manager apprised of unhappy team members, angry Residents, complaints, alleged neighbor disputes or incidents believed to have violated a community policy or term of the Lease.