Please note, this position is located at Winter Park Resort in Winter Park, CO.
Year Round
Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.
Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

• Efficiently respond to all maintenance calls dispatched either the via HotSOS work order system, over the Lodging Division radio system, in person, or via phone. Complete basic maintenance tasks to the highest degree of quality.
• Use all established protocols for approaching, announcing, and entering any condo (whether believed to be vacant or occupied) - every time.
• Use all established protocols when working inside any condo - whether occupied or not.
• Leave work location (whether a condo, common area, maintenance shops, employee area, or administrative area) in pristine condition following project completion.
• Display professionalism, proficiency, and guest-centric demeanor when interacting with guests, homeowners, and peers at all times.
• Escalate issues that the Maintenance Tech is not able to effectively address to Foreman or Manager promptly.
• Report on completion (or delay if a further issue is discovered) immediately via the use of HotSOS or other communications tools as directed.
• Immediately report any safety concerns, injuries, or guest service challenges encountered during any dispatched call.
• Accurately diagnose more complex maintenance issues including in-unit problems, and building systems problems. Can trouble-shoot larger issues (multiple units, multiple-property issues) and provide a timely and succinct update to all stakeholders.
• Able to complete basic-to-intermediate plumbing, electric, HVAC, carpentry/finish repairs without supervision when dispatched on maintenance calls.
• Has achieved proficiency levels in the above items which would enable Tech II to provide basic training and project oversight to other team members.

• Follow all established protocols and deadlines for conducting routine and preventative maintenance communicated either via HotSOS work orders and/or as directed by Management.
• Includes but is not limited to:
• Opening/closing of hot tubs and swimming pools (including chemical testing, temperature check and reviewing equipment function).
• Taking readings and accurately documenting key building systems data e.g. boiler pressure; domestic hot water temperature; heating system pumps PSI, glycol levels, etc.
• Exchanging air filters
• Perform trash removal (includes compactors, hand-hauling, and transporting dumpsters using skid-steer). Clean and deodorize trash rooms, compactors, and dumpsters.
• Monitor Metasys system, use as a diagnosis tool, respond to any issues with building systems where sub-par performance is indicated.
• Complete work documented in annual room surveys (annual inspection and repairs) in units participating in the short-term occupancy rental program. Perform staining/oiling of outdoor patio furniture.
• Perform more complex tasks emanating from the annual room surveys process which are beyond skills level of Tech I.
• Perform actual room surveys, inspect the unit for designated issues, and document such issues.
• Perform spring project tasks on behalf of the HOA including painting, general repair in common areas.
• Perform annual/bi-annual deep-clean of pools/hot-tubs.
• Assist peer departments with basic maintenance services (e.g. housekeeping vacuum repair, light bulb replacement in office areas, furniture assembly).
• Able to complete basic-to-intermediate plumbing, electric, HVAC, carpentry/finish repairs without supervision when requested by peer departments.

• Act immediately when notified by the Front Desk or Security of any alarms being activated in any properties either inside condos or in common areas. Quickly identify if the issue needs to be escalated for a full emergency response or whether official emergency responders can be called off.
• In cases of an actual emergency, assist with building evacuation following all established procedures.
• Act immediately and contact supervisors if any building infrastructure systems go into trouble or alarm status.
• Respond immediately, calmly, and professionally in cases of guests being stuck in elevators.
• Assist with diagnoses/locations of the root cause of emergency alerts (if it is a system fault - e.g. faulty smoke detector head) and work to rectify while ensuring Front Desk and management is kept informed.

• Follow all established procedures for entering condos and commercial properties to protect guest/owner privacy.
• Respond to all lock/key card guest calls as a priority. Follow all established protocols for confirming guest, owner, or tenant identities before allowing access into any condo or commercial property.
• Ensure all mechanical rooms, electrical rooms, areas containing tools and equipment, areas containing chemicals, and areas containing either personal or company property are secured at all times.
• Ensure all company and/or HOA tools, machinery, and vehicles are kept secure when not in use.
• Show extreme diligence and integrity when working on any task involving access control or security (e.g. such as key cutting/distribution; dealing with guest/owner/EE lock-outs; assisting with cases of guest damage).
• Take all necessary steps to protect guest, owner, and employee privacy (e.g. by not discussing internal issues with external parties; by not sharing guest/owner data etc.).
• Performs lock-read audits when requested by the manager.
• Able to perform repair and/or replacement of Onity lock sets.
• Authorized to act as escort for vendors when access to private properties is required (e.g. into commercial locations and private condos during annual fire system testing).
• Can generate good quality, accurate and thoughtful estimates of replacement/repair costs in cases where guests have caused property damage.

• Use established radio protocol when communicating over the lodging division radio system. Be extremely judicious when communicating about sensitive issues and/or information identifying guests/room numbers over the radio system.
• Use a highly engaging, accurate, positive, and professional approach when communicating with guests, owners, and peers at all times. Strive to be up-to-date (via WP Portal, reading all company post emails, and attending departmental meetings) on all pertinent resort, information to be able to provide accurate information.
• Answer all company telephones and cell phones professionally and courteously.