Lead Sales Associate / Customer Service Representative Location: 9523 S Dixie Hwy, Miami, FL 33156 Industry: Health & Wellness | Massage Therapy Are you passionate about health and wellness? Do you love creating exceptional customer experiences and driving sales success? Join the Elements Massage team and become part of a rewarding career focused on helping others feel their best! Why Work With Us? At Elements Massage, we're committed to delivering a personalized therapeutic experience for every client. As a Lead Wellness Membership Advisor (WMA), you'll be a vital part of our front desk teamresponsible for guiding clients through our proven sales process, managing client relationships, and building a loyal wellness-focused community. What We Offer: Competitive hourly pay: $17$19 per hour, based on experience Monthly performance bonuses: Earn up to $200+ in bonus opportunities Commission: On every wellness plan sale Complimentary monthly massage: Just one of the perks of working in wellness! Ongoing training: Enhance your skills in sales, customer service, and leadership A positive, team-oriented environment committed to your growth and success Key Responsibilities: Lead Generation & Outreach: Manage and follow up on prospective client leads to convert into members Sales Conversion: Follow our structured sales process to enroll clients into the Elements Wellness Program Client Experience: Ensure every visitor receives outstanding service from first interaction to follow-up Member Retention: Build strong client relationships and provide consistent support to encourage long-term membership Collaboration: Partner with the Marketing Team to implement lead conversion strategies Administrative Excellence: Maintain accurate records, scheduling, and client data (MindBody experience is a plus) What We're Looking For: 1+ years of sales or customer service experience (wellness/spa/massage setting a plus) Results-driven mindset with a passion for helping others Positive, energetic, and engaging personality Excellent verbal and written communication skills Highly organized, with strong time management and multitasking ability Flexible availability, including nights, weekends, and some holidays Proficiency with basic computer software; MindBody experience is a bonus Join Our Team! If you're ready to grow with a supportive and successful team, we want to hear from you! Help us deliver The Elements Way to our clients and make a real difference in their wellness journey. Apply today your rewarding career in health and wellness starts here.