Step Into Leadership at The AME Group

The AME Group is a nationally recognized leader in Managed IT Services, known for empowering businesses through smart technology and strong partnerships. We're looking for emerging leaders who are ready to grow their careers in a collaborative, people-first environment where initiative, accountability, and client focus are valued and rewarded.

We're looking for a Team Lead who can guide our Service Desk team with clarity, accountability, and a focus on continuous improvement. This role is ideal for someone who understands how to balance client satisfaction with operational efficiency-and who's ready to lead by example.

What You'll Be Responsible For Overseeing daily service desk operations and ensuring timely, high-quality client support. Monitoring team performance against SLAs and KPIs, and using data to drive decisions. Coaching and mentoring team members to foster growth, accountability, and collaboration. Serving as a key escalation point for client issues and ensuring resolution aligns with business goals. Identifying opportunities for process improvement and implementing best practices. Requirements

What We're Looking For Strong business acumen and a strategic mindset. Proven ability to lead, engage, and develop team members. Excellent communication skills across all levels of the organization. A proactive approach to problem-solving and decision-making. Experience with service desk systems and performance metrics is a plus.

Ideal Candidates May Also Have

• Prior experience in a supervisory or team lead role.

• Familiarity with IT support environments and customer service best practices.

• Exposure to process improvement initiatives or project coordination.

Interested in Growing Your Career?

If you're ready to lead with purpose and help shape the future of our service delivery, we encourage you to apply.