Joint Base Andrews, MD, USA | Salary | 80000-82000 per year Salary plus benefits | Full Time

| Medical, Dental, Vision , 401(k), ST/LT Disability, Life and AD&D Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support and more!

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

CERTIFICATIONS:

Required Certification:

Information Assurance Requirements (8140/8570) Security+ CE / Network +, A

Getting Started with Windows 11 for IT Professionals or equivalent

8140 Computing Environment Certification...Must obtain Windows 11 Tutorial within 7 calendar days of start date.

See the following link: https://www.youtube.com/watch?v=m82-FjOUfdQ

Desired Certification: HDI Certification

EDUCATION AND EXPERIENCE:

B.A./B.S. and/or combination work experience in Helpdesk/Service desk Environment

Education/Years of Experience - 2-4 years

DAY SHIFT: 100% Full time onsite at Joint Base Andrews, JBA (MD)

Shift: 0700-1530 or 0800-1630

PRIMARY SKILLS AND RESPONSIBILITIES

Demonstrate excellent direct customer-facing customer service skills

Demonstrate ability to triage and/or troubleshoot thru Level 2 analysis for incidents

Demonstrate excellent verbal and written communications

Demonstrate excellent phone skills

Demonstrate ability to multi-task and function in a fast-paced environment

General understanding of DHCP concept

General understanding ActiveClient

General understanding of PKI relative to Common Access Card

Ability to receive and act on requests for service via multiple mediums (phone and self-service)

Demonstrated conflict management skills

Ability to work with little to no supervision

Demonstrate ability to analyze and present data in written and oral manner

Microsoft Office 365 Application Suite

Windows 10/11 Configuration, MCP, MCDST, or MCTS cert is a PLUS

Desktop computing support experience

Remedy Ticket Tracking System PKI/CAC Provisioning

Activer Role Services (ARS)/Active Directory

Knowledge of account management

DESIRED SKILLS

General understanding of SCCM/MECM/InTune and role in software management

Knowledge of local user profile support

Knowledge of Microsoft computer imaging methods

Mobile Device (e.g. Iphone) support a PLUS ref integration with Office 365 applications

Active Directory (account administration, group memberships, etc.)

Desired Certification: HDI Certification

MINIMUM QUALIFICATIONS

Minimum/General Experience: This position requires a minimum of 2 years' experience, of which at least three years must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk. General experience includes information systems development and other work in the client/server field, or related fields. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

Functional Responsibilities: Responds to user requests for assistance by phone and in person. Installs and modifies computer hardware and software. Diagnoses hardware, software, and operator problems and recommends remedial actions or procedural changes. May load and configure software such as operating systems and environments and application. Provides technical assistance and training to system users. Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and printer problems. Fulfills or restores service within performance requirements.

Minimum Education: An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution. Education and experience requirements may be substituted with: 1.Two years applicable experience may be substituted for a degree

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire. KaylaTek participates in the DHS e-Verify program. KaylaTek also conducts background checks (criminal, education, prior employment and professional certifications/licensing) on all candidates post offer though PROScreening LLC.

The Air Force National Capital Regional (AFNCR) IT Services Contract also requires pre-employment drug testing and annual drug testing for all hires to work on contract with the Air Force. This is at no cost the candidate/employee