Insurance Customer Service Representative

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Job Description

Job Description
Insurance Customer Service Representative – Front Office

Location: Forest City, NC
Salary: $20.00/HR
Schedule: Monday–Friday, 8:30 AM–5:30 PM (1-hour lunch), On-Site, Full-Time

About the Role:
A well-established local insurance agency in Forest City, NC, is seeking a Customer Service Representative (CSR) to join their team. This is a front-office, public-facing role providing exceptional service to clients, processing payments, handling policy updates, and assisting with insurance applications.

Responsibilities Include:
  • Greet and assist walk-in customers with policy questions and service needs
  • Taking premium payments and processing them accurately and securely
  • Handling policy renewals, quoting, and processing new policy applications
  • Assisting clients with policy changes and claims processing
  • Maintaining accurate and organized records in agency systems
  • Providing administrative support to the insurance team
  • Ensuring a positive customer experience and supporting agency goals
Job Skills
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Proficiency with computers and office software
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving skills and professionalism in challenging situations
Requirements:
  • Preferred: Previous insurance customer service experience
  • Education: 2-year college degree or equivalent customer service experience
  • Must have a North Carolina Property & Casualty Insurance License
  • Team-oriented mindset with a genuine enjoyment of working with the public

Interested? Qualified candidates can Apply now. Questions? Call or visit our office (Forest City: 828-287-7778) for more information on this role.
Apply
Location:
Forest City
Job Type:
FullTime
Category:
Finance And Insurance

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