Why Join Us? Here are some of the fantastic benefits we offer: As part of our team, you'll enjoy unique perks such as gig leave—time off to perform and share your music with the world, plus the security of returning to your position afterward! We also provide comprehensive benefits including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discounts, and tuition reimbursement options. Position Overview: At Guitar Center, we're passionate about music and creativity. Our mission is to inspire and support musicians of all levels while making music accessible to everyone. We foster an inclusive environment that emphasizes customer experience and the joy of making music. As an Instrument Repair Specialist, you will provide top-notch maintenance and repair services for customer-owned instruments, while also assisting with the upkeep of our store inventory. Your attention to quality and exemplary customer service will help grow our business and enhance customer satisfaction. Key Attributes for Success: Customer Focus: You excel at understanding and implementing customer service principles. Building genuine connections and offering knowledgeable support to customers is your forte. Initiative: You're proactive in identifying opportunities and resolving issues, learning quickly and taking initiative without prompting. Sales Skills: You'll work through our certification program to develop a solid understanding of our products and effective sales techniques. Training Ability: You can effectively train others, sharing your knowledge and skills in a way that's easy to understand and retain. Your Responsibilities Will Include: Engaging with customers to ensure a remarkable service experience. Performing high-quality repairs on customer-owned instruments. Maintaining store-owned equipment as requested. Completing warranty repairs efficiently. Taking on additional tasks as assigned. Requirements: Proficient knowledge in guitar repair techniques. Preferences: Basic familiarity with Guitar Center's product range. Guitar Center is an Equal Opportunity Employer, ensuring equal employment opportunities for all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws. All hiring decisions are based on relevant job requirements. If you require assistance in applying due to a disability or any other special needs, please reach out directly by email.