Our client is seeking a Customer Service Representative to join their Personal Lines team. This is a full-time, in-office position where you’ll provide day-to-day customer support while also playing an important role in the company’s marketing efforts. The right candidate will bring energy, professionalism, and the ability to thrive in a fast-paced, client-facing environment. This position also offers upward mobility for individuals who are committed to their work and consistently perform at a high level.

Responsibilities

Manage downloads, policy updates, and general customer service requests

Provide responsive, high-quality support to clients across personal lines products

Assist with marketing activities, including client-facing events and relationship building

Utilize multiple software platforms to manage and update client information efficiently

Collaborate with the team to ensure smooth workflow and excellent client experiences

Qualifications

Minimum 1 year of experience in customer service or marketing experience

Strong computer and technical skills; must be comfortable working with multiple systems

Ability to balance customer service responsibilities with marketing support

High sense of urgency and professionalism in a fast-paced environment

Presentable and confident in client-facing settings, including company events

Schedule/Location

Full-time, in-office role

40–50 hours per week

No relocation assistance offered

Reports directly to the Personal Lines Manager

Compensation

Base salary: $40,000 – $50,000 depending on experience

Bonus structure available — this role is highly performance-driven, with strong earning potential for individuals who excel in client service and marketing support

Opportunity for career growth and upward mobility within the organization

Please note that National Mortgage Staffing does not determine the salary, requirements, or qualifications for this role. We are contractually required to follow the criteria set forth by our clients.