Are you an HVAC expert who thrives on solving problems and helping people?

Ready to swap your toolbelt for a headset—without giving up your hands-on technical skills?

Join a fast-growing remote support team helping customers with top-tier tankless water heater systems—all from the comfort of your home.

What You’ll Be Doing

Provide phone-based troubleshooting for contractors, installers, and end-users to get units up and running.

Offer technical guidance and product expertise to sales reps and distributors.

Log warranty details and thorough notes for each unit you assist.

Follow up on customer issues to ensure complete resolution.

Respond to product inquiries and troubleshooting requests via email.

Collaborate with your tech team on high-priority cases.

Support non-English speakers or join our Spanish call queue if bilingual.

you will be remote after 4 week training

What You Bring

2+ years of hands-on HVAC troubleshooting or technical support experience.

1+ year of customer service or phone support.

Strong communication skills—you can explain complex tech in simple terms.

Familiarity with Microsoft Outlook and basic Office tools.

Flexibility to work weekends and holidays.

High school diploma or equivalent.

Bonus Points For

HVAC certification or formal training.

Experience with tankless water heater systems.

Call center or remote support experience.

Bilingual in Spanish, French, Mandarin, or Korean.

A passion for solving technical puzzles and helping people.

Perks of Going Remote

No more traffic or job site runs.

Stay connected to the HVAC world while enjoying work-life balance.

Be part of a supportive team that values your field experience.

Pay and Benefits

The pay range for this position is $20.65 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Irvine,CA.

Application Deadline

This position is anticipated to close on Aug 22, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.