OPERATIONS SALES MANGER

Oversee field and office operations, ensuring timely and high-quality service and install execution

· Manage workforce scheduling, dispatching, and job completion through systems like FieldEdge

· Monitor productivity, material usage, and job profitability

· Enforce safety standards and compliance with OSHA and company guidelines

· Coordinate training, licensing, and upskilling of technicians and installers

· Ensure inventory management and vendor coordination meet project demands

Sales & Revenue Growth

· Set and track monthly and quarterly revenue targets for service and install teams

· Manage estimates, customer proposals, and upsell opportunities

· Review job costing and gross margin performance

· Work with inside sales/admin team to close leads and increase conversion

· Participate in local marketing initiatives and outreach to drive new business

· Collaborate with GMs or finance to align sales efforts with company goals

Team Leadership & Development

· Recruit, onboard, and retain skilled tradespeople and sales coordinators

· Conduct regular performance evaluations, ride-alongs, and coaching sessions

· Promote a culture of accountability, teamwork, and customer-first service

· Resolve employee or customer escalations swiftly and professionally

· Ensure alignment between field staff and office support

Reporting & Strategic Input

· Provide weekly reports on KPIs: booked jobs, revenue, job margin, labor utilization

· Analyze customer feedback and service trends to guide improvements

· Participate in leadership meetings and provide input on strategic direction

· Collaborate on pricing models, service packages, and technician incentives

QUALIFICATIONS

· Minimum 5 years of experience in HVAC operations, service, or install

· Proven track record in residential/commercial HVAC sales and team leadership

· Strong understanding of field operations and customer lifecycle

· Experience with job costing, estimates, and CRM/dispatch software (e.g., FieldEdge)

· Ability to manage multiple priorities and teams across locations

· Excellent communication, leadership, and analytical skills