Company Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Job Description: The Head of Retail & Hospitality Go to Market (GTM) AMS is a specialized role that reports directly to global Retail & Hospitality industry leadership and collaborates locally with ServiceNow’s Americas sales teams and global core functions within the company to identify and adapt ServiceNow Retail solutions for the Americas retail market. This individual will serve as the primary contact for related pursuits within the Americas market, engaging with senior and C-suite stakeholders, enhancing our messaging, communications, and experiences with an industry-specific perspective, and addressing their challenges and needs. Key Responsibilities: Customer-Focused Pipeline Development: Introducing and educating executives and senior leaders to ServiceNow through leadership and participation in industry events, executive business reviews, etc. Sales-Oriented Pipeline Progression: Partnering with account executives and their teams to advance the pipeline by infusing industry expertise into account strategy, forming relationships with key buying center executives, and helping shorten deal lifecycles by highlighting business value and competitive differentiators. Partner Development & Execution: Leading priorities with select top partners to support industry leadership positioning, enablement, and customer development. Analyze, Drive & Report on The Business: Analyzing the Americas retail and hospitality business to understand trends, opportunities, needs, KPI impact, and movement against goals. Industry Strategy & Team Leadership Development: Developing integrated sector/geo strategy, including goals, growth focus, investments, and M&A pursuits. Qualifications: 12-18 years of sales & sales management experience in the Retail and Hospitality with proven success in guiding strategy, operations and day-to-day functions. Strong knowledge and operator experience within Hospitality (hotels, restaurants, QSR) is required and experience within broader retail (big box, grocery, specialty etc.) is a plus. Knowledge of key processes within the sector; guest experience, store operations, customer service, supply chain and vendor management, retail technology and HR etc. Proven pipeline management skills with a consultative sale-cycle approach. Strong history of meeting targets with a vision of tangible execution for sustained YoY growth. We offer a competitive compensation package, including a base pay of $189,100 - $331,000, plus equity, variable/incentive compensation, and benefits. ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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