Salary: $19.20 - $25.93 Hourly Location : Apex Center, CO Job Type: Full-Time Job Number: GSS2508 Department: Apex Guest Services Opening Date: 08/11/2025 Closing Date: 8/16/2025 5:00 PM Mountain

Position Summary, Duties and Responsibilities HIRING RANGE: $19.20 - $24.25 PER HOUR Work Schedule:

Tuesday, Wednesday, Thursday, and Friday: 5:00am to 1:00pm

Saturday: 7:30am to 3:30pm Delivers excellent customer service and accurate information to all patrons and guests through face-to-face interactions, telephone, and email on various district activities.

ESSENTIAL DUTIES/RESPONSIBILITIES: Consistently delivers excellent customer service in all interactions with patrons, guests, and visitors. Accurately and proficiently handles all transactions within the registration system (ACTIVENet). Continually reviews information about all district facilities, programs, and staff to meet the needs of district patrons effectively and efficiently. Handles cash, check, and credit card transactions according to established protocol. Enters transfers and processes registration refunds as needed. Responds to all incoming calls and emails effectively and efficiently, forwarding inquiries to the applicable staff as necessary. Maintains a clean, well-stocked, and organized work area, routinely cleaning areas under the responsibility of Guest Services as assigned. Assists with operating admissions at the Apex Center and other facilities as scheduled. Compliance with district rules and regulations. Establishes and maintains effective work relationships with supervisor, district employees, and patrons. Maintains a working knowledge of all guest services policies and procedures. OTHER DUTIES/RESPONSIBILITIES: Serves as Manager on Duty (M.O.D.) as scheduled. Serves on district committees, workgroups, and special projects as assigned.

SUPERVISORY DUTIES: The guest services specialist does not supervise full- or part-time staff but is expected to lead while working simultaneously with part-time staff. Job Qualifications Knowledge of customer service best practices. Possesses strong customer service and interpersonal skills to communicate verbally and in writing effectively. Basic computer competency in word processing, data entry, district registration, and employee scheduling software. Ability to deliver exceptional customer service. Ability to communicate effectively and efficiently orally and in writing to internal and external stakeholders. Ability to work autonomously and prioritize tasks in a dynamic, fast-paced environment. Ability to make rational decisions based on the individual's best interest(s) under stressful circumstances.

Education and Experience

A high school diploma is required, along with one year of related experience. Additionally, candidates must possess a current and valid Colorado driver's license. CPR, first aid, and AED certifications are required, or the ability to obtain them within 90 days of hire. Preferred qualifications include experience working in a guest services or related position at a recreation center or in a recreational environment. Work Environment

Works in a climate-controlled environment-occasional outdoor environments for special events.

Physical Activities: Ability to be seated or standing at a workstation for most (4+ hours) of a workday. Must be able to move and lift equipment as needed.

Travel: Light travel throughout the district may be needed.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned.

We are committed to fostering a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds, including women, minorities, individuals with disabilities, and veterans, to apply. Our organization values the unique perspectives and experiences that a diverse workforce brings, and we are dedicated to creating an environment where everyone feels valued and respected. Apex Park and Recreation District is on a mission to enhance the health of our community - socially, emotionally, and physically - by being a gathering place and trusted resource for a variety of activities and programs that connect people and improve their quality of life. And the key to executing this vision? An amazing collection of talented, passionate, enthusiastic, and downright fun employees who work together as a team to make these ideals a reality. If you value service to your community, providing top-notch facilities and programming for a diverse, multi-generational customer base, and think that play is just as important as work, we want you on Team Apex. For full-time employees we offer a competitive benefits package including medical, dental, vision, life, and disability insurance; flexible spending accounts (medical and dependent care); retirement plan with generous employer match; vacation, sick, and paid holidays; and an employee wellness program that includes free use of all public drop-in programs and discounted registration for any class or activity listed in the activities guide.