Description

Essential Functions: Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services. Greet and assist patients and visitors within and around the hospital (Wayfinding). Assist visitors in connection with patient support and visitation. Guide and assist visitors through self-check-in at the kiosks for Visitor Management System. Monitor and manage waiting areas as assigned, promoting comfortable and calm healing space. Visit admitted patients on a periodic schedule to ensure non-clinical needs are met and promote program knowledge. Promote meaningful relationships through engaging and informed conversation with patients and visitors via face-to-face interaction, phone and email. Track accomplishments and challenges, constantly evaluating service levels and reporting them to direct supervisor. Patient/Visitor Transport to/from rooms via wheelchair. Provide driving directions and printed maps for area hotel accommodations and attractions. Enter all patient and visitor requests into a central database. Project an approachable and professional image at all times. Maintain a general understanding of events occurring at the hospital. Respond to patient and visitor requests in a professional, courteous and timely manner, without exception. All other duties as assigned. Additional Requirements Required: Education - High School Diploma or GED equivalent Preferred: Experience - 2 years of customer service experience, 1 years front desk, concierge, or other hospitality experience Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Job Category Patient Services Job Family Community Outreach Shift Employee Type PRN 10 Monument Health Rapid City Hospital, Inc. Make a difference . Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.