Guest Services Lead | Bell/Valet (Full-Time)

New Yesterday

Guest Services Lead

The Guest Services staff are often the first individuals that our guests interact with. It is imperative that the Guest Services staff function efficiently, professionally, and as a unified team. The Guest Services Lead is responsible for motivating, organizing, and supervising the Guest Services staff and ensuring success.

Essential Functions:

  • Overseeing day-to-day Guest Services staff operations, ensuring our standards are executed accurately and with consistency
  • Greeting guests, informing them of property amenities, services, hours of operation, and local areas of interest
  • Prioritizing guest requests for luggage assistance, organizing luggage, ensuring a timely delivery to rooms
  • Recruiting, interviewing, and training new Associates, facilitating ongoing development and learning
  • Serving as a departmental role model, counseling and disciplining Associates
  • Assisting Associates with general Guest Services duties such as helping guests in and out of vehicles, carrying guests' luggage to and from their rooms, and answering guest questions and fulfilling requests
  • Communicating with other departments to ensure efficient operations and high levels of guest satisfaction
  • Completing any other tasks

Qualifications:

  • High School Diploma or equivalent preferred
  • Previous experience working in an upscale hotel preferred
  • Previous Bellperson or Bell Captain experience preferred
  • Basic computer skills required
  • Excellent customer service skills required

Physical Requirements:

Position requires walking, standing, and being outside most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours. Must be able to lift up to 50 lbs. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

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Location:
Healdsburg

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