Guest Service Agent

New Yesterday

JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
As a Guest Service Agent, you'll play a pivotal role in shaping the day-to-day energy of the workplace, delivering extraordinary service moments that elevate how people feel, work, and connect. This is a highly visible position that requires professionalism, attention to detail, and a passion for people. You'll be working with a forward-thinking client who is deeply committed to making the workplace a vibrant, welcoming, and human-centered environment.
This is not just a job, it's a unique opportunity to be on the cutting edge of workplace experience, with clear pathways for growth and advancement as you help redefine what it means to feel truly cared for in a professional setting.
Check out some of your day: Perform functions for the following programs: temporary access badges, landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms. Assist with site events in coordination with the conference services team and admins. Escalate problems associated with all building services, including janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels. Work collaboratively with other service lines. Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL. Perform additional job duties, as requested. Who thrives here?
Required A high school diploma or GED 3 + years of experience in hospitality, client/Guest Experience (e.g., hotel, luxury retail, workplace concierge, or property management) required. Exceptional guest experience skills and professional presence with a genuine passion for creating memorable hospitality experiences Demonstrated ability to manage multiple priorities with grace and deliver consistent results in a fast-paced workplace environment Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Google Suite (Gmail, Sheets, Docs) Preferred Associates' or Bachelor's degree in hospitality, business, communications, or related field Location:
On-site -Richmond, VA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
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Location:
Richmond, VA, United States
Category:
Office And Administrative Support Occupations

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