3 days ago Be among the first 25 applicants The Golden State Warriors are looking for Supervisors to assist the Guest Experiences team during Chase Center events. In this role, you will provide a safe and guest-friendly environment for each event at Chase Center. Additionally, Supervisors will actively lead and assist team members (Guest Service Representatives, Concierge, and Ambassadors). This position reports to the Director, Guest Experience Operations. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a part-time position based in San Francisco, CA. Key Responsibilities include leading and assisting team members on event days, briefing team members on policies and event procedures, responding to calls via radio or voice amplifiers during events and making on the spot decisions regarding arena and guest experiences relations policies on management, assigning and coordinating breaks for all Guest Experiences team members, assisting with inventory, event day preparation, general administrative duties and day-to-day tasks, training and teaching team members on guest experience related information, and providing leadership and guidance to team members, including coaching on performance. Required Experience and Skills include strong leadership skills and the desire to work on a team, ability to remain professional in a high-pressure environment including emergencies, excellent written and verbal communication, customer service, and resolution skills, ability to build positive relationships with clients and peers at all levels within the organization, ability to balance multiple projects at once in a fast-paced work environment, strong organizational skills and high attention to detail, ability to work evenings, weekends, and holidays, and reliable form of transportation. Physical Demands include ability to lift/carry/push/pull up to 30 lbs., ability to stand/walk for long periods of time, and possible requirement to sit or stand in an enclosed space and travel in upper and lower levels multiple times during shift. Time Commitment requires working at least 60% of events through the year including Golden State Warriors and Valkyries home games, Chase Center Concerts, and auxiliary events, with non-traditional hours according to event schedules. Typical game night shifts are 4:00 pm - 11:00 pm and typical concert shifts are approximately 5+ hours in length. Work schedules vary week to week and part-time team members will not be scheduled for every event as scheduling is based on department needs. Seniority level Seniority level Mid-Senior level Employment type Employment type Part-time Job function Job function Other Referrals increase your chances of interviewing at Golden State Warriors by 2x Sign in to set job alerts for “Customer Service Manager” roles. San Francisco, CA $183,150.00-$218,763.00 3 hours ago Manager - SFO San Francisco International Airport Retail Store and Customer Service Manager San Leandro, CA $92,856.00-$130,206.00 1 month ago Senior Customer Support & Escalations Manager Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) Customer Experience Coordinator at Porsche San Francisco San Francisco, CA $25.00-$28.00 1 month ago San Leandro, CA $92,856.00-$130,206.00 1 month ago Regional General Manager (San Francisco) Hayward, CA $60,000.00-$80,000.00 1 month ago MEMBER EXPERIENCE MANAGER - BENEFITS ADMINISTRATION - CUSTOMER SERVICE MANAGER 2 - RETIREMENT ADMINISTRATION SERVICE CENTER Supervisor, Provider Services Call Center / Job Req 839130628 Alameda, CA $95,742.40-$143,603.20 2 weeks ago San Francisco, CA $78,800.00-$118,400.00 3 days ago Area Hire - Customer Experience Manager - Full Time - Emeryville Assistant Center Manager/Center Manager - Belmont San Francisco, CA $31.00-$34.00 2 weeks ago Client Care Specialist - Beverly Hills Rodeo Dr Director of Experience (Front Office Manager) Director of Experience - San Francisco, CA We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr