Growth Support Specialist
New Today
Job Description
Customer Service, CRM & Lead ISA
We are seeking a Growth Support Specialist to serve in a hybrid Inside Sales Agent (ISA) role that combines customer service, CRM database management, and proactive lead nurture. This position plays a critical role in supporting business growth by maintaining strong follow-up systems and delivering a high-quality client experience, with opportunities for performance-based bonuses tied to results and contributions. Compensation: $28 hourly plus bonus potential Responsibilities: Inside Sales Agent (ISA) Lead Nurture
* Proactively contact new, existing, and inactive leads via phone, text, and email * Nurture leads to uncover motivation, timing, and readiness to buy or sell * Consistently follow up using CRM tasks, notes, and workflows * Qualify leads and provide warm hand-offs to licensed agents * Track conversations, outcomes, and engagement within the CRM
CRM Database Management
* Maintain accurate and up-to-date CRM records * Clean, tag, and segment the database for targeted outreach * Ensure follow-up compliance and task completion * Run basic reports and share insights with leadership
Customer Service Client Support
* Provide timely and professional responses to clients and lead inquiries * Assist with scheduling, shared inbox management, and follow-ups * Support client reviews and client appreciation initiatives * Assist with operational and administrative tasks as needed
Qualifications:
* Prior real estate experience required * Previous inside sales or ISA experience required * Active New Jersey real estate license OR willingness to obtain within the first month of hire * Strong phone presence and communication skills * Highly organized with strong follow-up discipline * Ability to work 30 hours per week in the office with flexibility for future growth
About Company
We're the #1 Real Estate Group at Coldwell Banker in Wayne, known for our results, culture, and commitment to excellence. With over 30 years of experience, our team delivers first-class, customer-focused residential service and a supportive workplace where agents and staff can thrive. This role offers a unique opportunity to contribute directly to revenue growth while supporting exceptional client experiences. You'll work in a collaborative team environment with clear expectations, strong leadership support, and room to grow as the organization continues to expand.
- Location:
- Wayne
