GENERAL MANAGER

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Job Details
Job Location Royal Sun Palm Springs - PALM SPRINGS, CA
Salary Range $100000.00 - $125000.00
Description
GENERAL MANAGER - ROYAL SUN PALM SPRINGS
A little lost, a little found. At Royal Sun Palm Springs, you'll lead more than a hotel-you'll guide a modern desert hideaway where curiosity, connection, and ceremony shape every guest experience. As General Manager, you are the steward of our Palm Springs oasis, ensuring every detail reflects our mystic desert roots and warm, inclusive spirit. Your role is about more than operations-it's about creating a place where travelers discover not just a destination, but themselves, and where our team feels inspired to deliver their very best every day.
ABOUT OUR COMPANY
Royal Sun Palm Springs Discover a desert hideaway where Palm Canyon Drive meets the San Jacintos. Built in the heyday of Palm Springs, our 66-room retreat blends midcentury charm with modern design, offering a gathering place for the curious and the connected. Here, we celebrate daily rituals, the beauty of our surroundings, and the transformative power of community.
Springboard Hospitality Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels throughout the United States. Our team is a diverse mix of innovators, storytellers, and community leaders who go Above & Beyond to create hotels that transform people, properties, and communities. From inspired onsite programming to thoughtful room touches, we champion authentic human connection, exploration, and discovery-while also driving results.
ABOUT THE ROLE
As General Manager, you will embody the Royal Sun brand, the face of our reimagined desert retreat. You will lead a team who reflects our values of inclusivity, enrichment, curiosity, and a passion for desert hospitality.
SCOPE OF WORK + TEAM Oversee all hotel departments-Housekeeping, Engineering, Front Office, Sales, Marketing, Revenue, and Food & Beverage-ensuring each aligns with Royal Sun Palm Springs ' brand values and operational excellence. Drive revenue growth, control costs, and maintain high levels of guest and team satisfaction. Collaborate with Springboard's Revenue, Marketing, Sales, Finance, and People & Culture teams. Foster partnerships with the local community, positioning Royal Sun as a hub for connection and community exchange. Ensure compliance with local, state, and federal regulations. ONGOING + EVERYDAY TASKS
Financial Management Manage operational finance including oversight of monthly financial statements, forecasts, budgets, and business plans. Monitor performance and ensure adherence to capital improvement plans. Property Oversight Conduct daily property walk-throughs to ensure quality, cleanliness, and brand-aligned presentation. Maintain and elevate guest experiences through thoughtful service and attention to detail. People Leadership Inspire, coach, and develop team members to embody our brand voice and service ethos. Foster a culture of trust, inclusivity, and excellence. Business Acumen Lead and motivate the leadership team to achieve operational and experiential goals. Identify new business opportunities and curate distinctive guest programming rooted in Palm Springs' community and natural landscape. QUALIFICATIONS Strong leadership and organizational skills. Service-oriented with exceptional customer service and sales abilities. Adept at multitasking in a dynamic hospitality environment. Excellent interpersonal and communication skills. Passion for connecting people to place, fostering community, and delivering an elevated guest journey. Willingness to work evenings, weekends, and holidays as needed in a 24/7 hospitality setting. BENEFITS
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility, plus a comprehensive benefits package for full-time employees: Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Bereavement Leave Employee Rates at Springboard's 35+ Hotels Monthly Cell Phone Stipend Hotel-Level Executive Bonus Program SPRINGBOARD HOSPITALITY CORE VALUES CONNECTED. We are plugged into people, technology, and culture. INDEPENDENT. We embrace diversity and innovation. COLLABORATIVE. We believe the best solutions come from working together. PERSONALIZED. We foster authentic human connections. DYNAMIC. We harness data and creativity to maximize results. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
Qualifications
EXPERIENCE: Prior Experience: 1+ Previous sales events, hospitality, and/or secretarial experience preferred
IT Expertise: Minimum of three-year experience as Executive Assistant Manager and/or Resident Manager. Experience in all phases of hotel management, including sales and marketing in a first-class hotel organization, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, resort maintenance, landscaping and wildlife, and administration of services, i.e., water sports and optional activities.
Education: College Degree or equivalent education, i.e., hotel Business College.
Subject Expertise: Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law, and the development of long-range planning. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Must be able to type 45 wpm and have the ability to input data and access information on the computer Must have proficient working knowledge of Microsoft Office, Opera; preferred. Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
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Location:
Palm Springs, CA, United States
Job Type:
FullTime
Category:
Management Occupations

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