Geek Squad Agent (Retail Store) at Best Buy summary: A Geek Squad Agent at Best Buy is the first point of contact for customers seeking technology support and solutions for their devices. The role involves diagnosing issues, providing basic repair services, assisting with device setup, and maintaining communication with customers and team members. Continuous learning through training programs is essential to keep up with evolving technology and deliver excellent customer service. As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.What you’ll doProvide positive, timely service to customers during the check-in and checkout processUnderstand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next stepsHelp customers set up new devices and provide advice on whether to repair or replace old devicesMonitor service queues and provide accurate status updates to customersMaintain knowledge and skillsets through certified training coursesClearly communicate and partner with fellow agentsBasic qualifications3 months of experience working in retail or customer serviceAbility to work a flexible schedule, including holidays, nights and weekendsPreferred qualificationsPassion for technology and desire to solve problemsAbility to adapt and learn new skills in a fast-paced industryWhat’s in it for youWe’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingAbout usAs part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™Best Buy is an equal opportunity employer.Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.#PIQ1 Position Type: Full timePandoLogic. Category:Installation & Maintenance, Keywords:Electrical Appliance Service Technician, Location:Vienna, WV-26105

Keywords: technology support, customer service, device repair, tech solutions, Best Buy, hardware troubleshooting, technical assistance, retail technology, customer communication, product setup