Responsibilities Creates a friendly and welcoming environment by greeting and offering assistance to customers You are the face to the customer ensuring they remain the top priority while balancing tasks and routines Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving customers questions and requests Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer Able to learn and adapt to current technology to assist customer needs Delivers the highest level of customer service through effective problem solving Solicits, opens and activates Kohls Charge applications and loyalty programs Ensures that all cash handling procedures are done in accordance to policy and procedure Complete transactions accurately and efficiently while engaging customers Flexible and willing to cross-train and work in other areas of the store, as needed Adherence to Kohl's policy and procedures Regular attendance