[Customer Support / Remote] - Anywhere in U.S. / $18.50+ per hour / Medical, dental & vision / 401k match / PTO / Home office stipend - As a Customer Service Specialist at Brooks, you will: Answer inbound calls and respond to customer inquiries in a professional and courteous manner; Listen and understand customer needs to provide appropriate solutions; Troubleshoot and resolve customer issues in a timely and efficient manner; Follow up with customers to ensure their satisfaction with the resolution; Maintain accurate and thorough customer records; Collaborate with team members to improve processes and procedures; Continually update knowledge on products and services to provide accurate information to customers...Hiring Immediately >>