[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement benefits / PTO - As a Customer Service Rep at encompas, you will: Answer incoming customer calls and respond to inquiries in a professional and timely manner; Troubleshoot and resolve customer issues and complaints with empathy and efficiency; Maintain customer records and update information as needed; Escalate complex issues to the appropriate department for further assistance; Assist customers with product selection, ensuring that their needs are met effectively; Process orders, returns, and exchanges following company protocols and procedures...Hiring Immediately >>