Benefits:

Employee discounts

Flexible schedule

Opportunity for advancement

About the Position:

The Front-End Retail Associate is responsible for assisting customers throughout their experience at the iSMASH center. Duties include greeting customers, answering questions related to the activities and store policies, checking customers in and out, cleaning and preparing customer gear, and coordinating with the back-end staff.

Customer Service is everyone's job, first and foremost.

Duties and Responsibilities:

Welcoming and engaging with customers as they enter

Assessing customers’ needs and suggesting solutions to their problems

Working with point of sale systems and processing payments

Giving customers advice about sales and promotions

Recommending the best options to customers

Cleaning and restocking the center throughout the day, before opening and after closing

Requirements:

No prior experience needed

Comprehensive understanding of the activities and store policies

Advanced customer service skills

Basic math skills

The ability to use a computer and point of sale system

Strong level of professionalism at work

Excellent communication and interpersonal skills

Patience when dealing with difficult customers

Willingness to work in a fast-paced, demanding environment