Food Service Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Provides prompt, efficient and friendly customer service. Assists food service department managers to present the freshest most innovative and best quality products at a competitive retail price to customers.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: Market Grille Department Manager; Mia Italian Department Manager; Hy-Chi Department Manager; Service Managers; Chefs; Market Grille Service Staff; Night food service employees

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests.
• Answers the telephone promptly.
• Works with co-workers as a team.
• Reviews daily production list.
• Ensures food display case product is rotated and replenished.
• Scans the kitchen area for items and areas.
• Ensures the proper amount of staff.
• Oversees food quality and presentation.
• Oversees inventory.
• Works with chefs.
• Estimate food and beverage costs.
• Supervise portion control.
• Perform frequent checks.
• Sets department standards.
• Analyzes weekly and monthly sales.
• Work with other management.
• Monitors actions of staff.
• Investigate and resolve complaints.
• Arrange for maintenance.
• Select or create successful menu items.
• Figures retail pricing.
• Direct hiring, training, and scheduling.
• Enforce sanitary practices.
• Handles and satisfies customer issues.
• Understands and practices proper sanitation procedures.
• Adheres to company policies.
• Reports to work when scheduled.

Secondary Duties and Responsibilities:

• Assumes supervisory duties.
• Assists in other areas.
• Ensures pricing is competitive.
• Performs other job related duties.

Supervisory Responsibilities:

• Instructs, and assigns the work of others.
• Maintains standards, coordinates activities, and allocates personnel.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must possess excellent Hospitality skills.
• Must have the ability to solve practical problems.
• Ability to do arithmetic calculations.
• Must have the ability to file, post, and mail materials.

Education and Experience:

High school or equivalent experience. Sanitation (Food Safety) courses encouraged. One year of similar or related experience.

Physical Requirements:

• Must be able to physically perform medium work.
• Visual requirements include vision from less than 20 inches to more than 20 feet.
• Must be able to perform the following physical activities.

Working Conditions:

This position is frequently exposed to a cool environment, dampness, noise from equipment, and vibrations from some equipment. There are possible equipment movement hazards from slicers and choppers. There is daily exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Cash register, slicer, RPM system, fryers, ovens, steamer, computers, fax machine, telephone, copier, calculator, utensils, delivery van Hobart machine, stoves, grills, toasters, chicken roaster, can opener, griddle, chargrill, refrigerated food case, hot case, cold case, thermometers, knives, dishwasher, ice machine, coffee maker, scales, and pop machine. Equipment for Bar operations: tags, Napa Technology and Aloha POS System, etc.

Contacts: Has daily contact with customers, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

The anticipated annual starting wage for this position is $41,860.00 to $52,520.00 depending on experience.