Job Details

Description

Position Objective:

The Food Retail Associateis responsible for consistently delivering quality food and beverages for all customers while adhering to health, safety, and sanitation guidelines, with the goal of providing outstanding guest service, in a manner consistent with MHA’s mission, vision, culture code and standards of conduct. General Qualifications:

The Food Retail Associate is a Ministerial Support position. Ministerial Support staff serve in operational and service support roles and are not required to personally affirm Mount Hermon Association, Inc.’s (“MHA”) Christian mission, vision and beliefs. However, it is expected that staff who fill these roles – no matter their personal beliefs - respect, work in harmony with, and not undermine MHA’s Christian mission, vision and beliefs. Additionally, they are required to abide by MHA’s culture code and standards of conduct. All staff are expected to join gatherings, which includes prayer, worship, and Bible-centered teaching. Key Job Accountabilities : Provide prompt and courteous service to guests, communicating with all customers respectfully and cheerfully. Demonstrate professional and clear communication with customers and team members to achieve accurate transactions. Prepare foods and beverages as needed using the proper controls and food safety procedures. Follow cash register policies, inventory stocking, and recording guidelines to maintain accurate records and ensure inventory is on hand as needed. Maintain a clean and sanitary work environment. Organize and stock supplies and displays. Present products and promotions in the most appealing manner by following standards for merchandising, stocking, rotating, and storing products to ensure timely use. Perform cleaning tasks in accordance with the duty rosters and cleaning standards to maintain a high level of facility cleanliness, including emptying trash cans and sanitizing work and guest areas. Follow stated open and closing procedures. Perform any other duties as assigned by Supervisor. Supervisory Responsibilities: None Education/Certifications/Licenses:

At least two years of High School California Food Handler’s Card (must obtain before starting work) Work Experience:

Previous food, retail, or sales experience is preferred Knowledge, Skills and Abilities : Must have excellent verbal communication skills. Ability to serve all customers and work alongside team members with a respectful, pleasant and courteous manner. Ability to serve all customers with a commitment to overall guest satisfaction. Ability to learn how to prepare ice cream specialties, hot snacks, and assemble prepared food items in a clean and sanitary manner. Ability to learn how to prepare coffee and espresso beverages in a clean, sanitary, orderly manner. Ability to learn how to use a cash register and make accurate cash and credit transactions. Ability to take directions and complete tasks as assigned. Ability to work independently and be self-directed in a fast-paced environment. Willingness to continue learning about the food and beverage operations. Physical Demands:

The physical environment requires the employee to work in slightly congested conditions around hot machinery. Requires sitting and standing for extended periods of time, squatting, twisting, and the ability to lift/carry 30 lbs. Additional Requirements:

May be requested to work for special program events. Ability to work evenings, weekends, and holidays along with a flexible schedule. Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements. Adherence to company dress code and professional standards for personal grooming and appearance. Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States. *This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.