Field Service Technician Job ID: 33240 Type: Full-Time # of Openings: 1 Category: Field Service About the Role If you are passionate about delivering exceptional customer service and finding effective solutions, join Canon USA, a leader in technology and services. We are looking for a Field Service Technician to provide outstanding maintenance and support for Canon products, ensuring compliance with service standards. Your Impact In this role, you will be responsible for: Reporting product failure trends and serviceability issues to your manager with detailed documentation. Delivering efficient and accurate maintenance services to meet customer needs. Maintaining all technical documentation, Field Service Reports, and Canon property assigned. Exhibiting strong communication skills to ensure customer satisfaction. Ensuring the optimal performance of assigned machines. Supporting branch/district goals by contributing to metric targets. About You: Skills & Expertise This is a customer-facing role, requiring adherence to customer policies, including potential COVID-19 vaccination requirements. Do you meet these criteria? High School diploma or equivalent experience. Basic understanding of internet environments and successful completion of the 120-day introductory period and the PDIF new-hire class. Willingness to travel (valid driver's license and acceptable driving record required). Ability to acquire necessary security clearances for customer site access. Physical capability to lift up to 50 pounds and be active over 50% of the time (walking, standing, stooping, kneeling). Compensation for this role ranges from $19.00 to $26.31 per hour and includes a transportation allowance. Company Overview Canon U.S.A., Inc., a prominent provider of digital imaging solutions, is committed to social and environmental responsibility. With approximately $28.5 billion in global revenue as of 2024, we pride ourselves on our innovative technologies and exceptional customer service. Join us on our mission to enhance customer experiences and make a positive impact on our communities. What We Offer As part of our team, enjoy competitive compensation and comprehensive benefits, including: Employee referral bonus Employee discounts Dress for Your Day attire program Volunteer opportunities Unique Canon merchandise We strive to foster a workplace filled with purpose, creativity, and collaboration. Our team values integrity, respect, and empowerment, working together to make a difference. Canon U.S.A., Inc. offers a complete benefits package, including medical, dental, vision, 401(k), and more. A detailed list of benefits is available upon request. Please note, applicants must be legally authorized to work in the United States, and we do not sponsor visas. We are an equal opportunity employer and welcome applications from all qualified individuals.