Job Title: Field Service Technician Level II

SOC Federal Services has multiple

Contract to Hire

positions with an award winning leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers.

Our client is a 5 year running Top Workplace in the Greater St. Louis area!

Job Summary

SOC's is hiring 7 Field Service Technicians (FST's @ Level II, Level III and Level IV) Ideal candidates will be responsible for providing hands on technical support of clients products. FST's are key players in the pre and post production life cycle at the client company.

As a Field Service Technician you may do all or some of the following tasks: Assembly and support of prototype products

Real world/real time troubleshooting and repair at various customer sites

Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required),

Provide technical support during training events

Coordinate and perform product upgrades in the field

All positions are based out of St. Louis, MO but selected candidates must be able and willing to TDY to CONUS and OCONUS customer locations 50-75% of the time.

Job Responsibilities

Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing

Troubleshoot and determine equipment issues by utilizing drawings and technical documentation

Conduct repairs and/or modifications using a variety of hand tools and test equipment

Assist in demonstrating setup and adjustment of complex equipment for potential users or operators

Complete appropriate written documentation and feedback for onsite service and installations

Deliver technical solutions to customers with a high degree of professionalism

May provide formal/informal training of customer personnel

Identify, analyze, and repair product failures, orders and replaces parts as needed

May recommend which products or services best fit the customers needs

Demonstrate great customer service skills

Work variable shifts and up to 12-hour shifts to perform necessary testing

Exhibit mature, independent judgment and communicates effectively

Employees must be able to maintain and adhere to the customer's on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing

Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualifications

HS diploma or GED with minimum 2+ years of relevant experience

U.S. Citizenship is required.

This position requires an active Department of Defense (DoD)

Secret Clearance

or the ability to obtain such clearance within a reasonable time after commencement of employment

Must have an intermediate understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)

Proficient in the use of a laptop computers, mobile devices, and related software

Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required.

Field Service Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average

Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time

Must have or be eligible to obtain U.S. passport

Must have valid driver's license to obtain a rental car to transport to and from various assignments

Must be able to obtain and retain a company-sponsored credit card for use while on business travel (Both SOC & Client if requested)

Good communications skills (written and verbal)

Fundamental understanding of computer systems, operating systems, and configuration files, a plus

Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful

Estimated Min Rate : $20.20

Estimated Max Rate : $28.85