Job Type

Part-time

Description

The F&B Host/Hostess will be the first point of contact for our guests, providing a warm welcome and ensuring a positive dining experience. As a Host/Hostess, you will manage reservations, seat guests, and coordinate with the restaurant staff to ensure smooth operations.

$15.05

The Job

Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction. Follow Hotel policies with lost and found items. Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations. Continuously promote sanitation, safety, and security efforts. Encourage Social Media/5-star compliments or reviews on OTA's. Guest Reception: Greet guests with a warm and friendly demeanor upon their arrival. Reservations: Manage reservation systems, take bookings, and confirm reservations as needed. Seating Arrangements: Seat guests based on preferences, balancing the flow of guests throughout the dining area. Communication: Coordinate with servers, kitchen staff, and management to ensure efficient operation Waiting Area Management: Maintain an organized and tidy waiting area, keeping guests informed of wait times. Menu Knowledge: Provide basic information about the menu and specials to guests. Customer Service: Address guest inquiries, concerns, or special requests in a professional and courteous manner. Answer the telephone as needed. Move tables together to accommodate large parties. Report all accidents and breakages to the F&B Manager or Executive Chef in charge. Adhere to relevant Food Safety Hygiene standards. Maintain knowledge of and comply with all departmental policies, service procedures, and standards. Follow Hotel policies with lost and found items. Other duties as assigned. Requirements

Job Requirements Must be a United States citizen or possess a valid work permit. Must be able to read, write, and speak English. Fluency in other languages is beneficial. Must be able to accurately follow instructions, both verbally and written. Ability to work a flexible schedule that may include evenings, weekends, and holidays. Must be able to work in a fast-paced environment with urgency and empathy. Outstanding coordination and multi-tasking abilities. Professional in appearance and demeanor. Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems. Must have the ability to deal effectively and interact well with guests, vendors, and team members. Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner. Knowledge of food and beverage service operations preferred but not required. Ability to calculate figures and amounts using basic math. Supervision Reports to the F&B Manager. Education and Experience High school diploma or equivalent. Previous Customer Service experience required. Previous F&B experience preferred. Must have State Issued Food Handler's Certificate. Must have State Alcohol Server Certification. Working Conditions Must be able to stand and move freely about the property for the majority of the shift. Must be able to lift, carry, push, pull 50 lbs. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat). Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat). Must be able to work in variable room temperatures. Noise level is usually moderate.

Salary Description

15.05