Description:

Role

Effectively and proactively monitors the daily functions of the Banquets Department. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.

The Event Services Manager Responsibilities may include:

Supports and Manages the Banquet Department while working closely with the Food and Beverage Director and other hotel departments.

Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and bartenders towards achieving exceptional guest service results and complete associate engagement

Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications

Responsible for proactively reviewing staffing and equipment needs

Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Sales/Events

Responsible for maintaining a high energy, positive, professional appearance

Responsible for developing innovative and creative décor for Banquet function space

Responsible for short and long term banquet functions in the front and back of the house

Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.

Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions

Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

Ability to develop ideas for special events and holiday functions

About Our Resort

Nestled on 300 acres of historic ranch land, our resort offers a vibrant blend of relaxation and recreation. Featuring a 27-hole golf course, a five-acre water park, biking trails, and a luxurious spa, we provide diverse amenities for our valued guests. Hill Country resort provides 100,000 square feet of flexible, renovated indoor and unique outdoor spaces to choose from. Featuring an updated style of the meeting spaces with a blend of soothing hues, textures and classic patterns, the new design concept boasts a sophisticated aesthetic inspired by the surrounding landscape while paying homage to the resort's heritage. Join us in upholding our tradition of exceptional Texas hospitality!

Why Join Us?

At Hyatt, we prioritize creating a culture where colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unforgettable journeys, and fostering an environment where belonging and care thrive

Qualifications:

Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule

A true desire to understand and anticipate the needs of others in a fast-paced environment

Refined verbal and written communication skills

Must be proficient in general computer knowledge

Candidates should be extremely creative, innovative, detail oriented and organized

Hotel experience and a thorough understanding of all levels of banquet service

Previous experience as an Event Services Manager/Assistant preferred

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

Benefits & Perks

· Enjoy free meals in our colleague café

· Health, Dental and Vision Benefits

· Discounted & Complimentary Hotel Room Nights

· Retirement savings plan

· Excellent training and professional development

· Opportunities to work around the world with Hyatt Hotels and Resorts

· Tuition reimbursement, up to $1,000 a year!

About the Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check

Primary Location: US-TX-San Antonio

Organization: Hyatt Regency Hill Country Resort and Spa

Pay Basis: Yearly

Job Level: Full-time

Job: Banquets

Req ID: SAN034236

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.