Hours: 8AM - 5PM

Days: Monday - Friday JOB SUMMARY The Epic Customer Experience Leader is the primary owner of the Epic Customer Experience Suite of applications, including EpicCare Link (ECL), Epic MyChart, and all associated functions of both applications. The Leader is Epic ECL and MyChart certified and should be familiar with Inpatient and Ambulatory clinical documentation and the associated Epic applications. While Epic analyst tasks and maintenance is required, the focus of the Leader will be to act as a liaison to external providers to promote and maximize the usage of EpicCare Link (ECL) for provider satisfaction and improved patient continuity of care and collaborate with Patient Experience Operational Leaders and Ambulatory clinics to promote the MyChart application for improved patient usage and adoption. Usage of ECL involves chart access for external referring providers, long term care facilities, public service facilities, organ transplantation coordinators, billing companies and payers. Functionality for providers includes ordering, scheduling, post-acute care placement and referrals to VH specialties. Usage of the MyChart application will range from self-scheduling, pre-arrival financial clearance, self-check-in, pre-treatment payment collection, inpatient usage as a digital whiteboard, care coordination, post-acute care follow-up, virtual visits, medication refills, health care campaigns, and patient outreach efforts designed to maximize the patient experience across all settings of care within the Vitruvian Health (VH). The Leader will also be familiar with and ensure adherence to legal requirements and operational policies related to external providers and patient privacy practices.