Job Title : Customer Service Representative for Healthcare – Part-time Weekdays with Saturday Shift

Location : Remote

Pay: $13/hour ($14/hour for Bi-Lingual Spanish/English speakers) + Bonus

Training Schedule: Afternoon training Monday to Friday between 11:00 am to 7:30 pm (EST) for three weeks

Work Schedule:  Part-time - Monday to Wednesday 5:00 pm to 10:00 pm (EST) & Friday to Saturday 5:00 pm to 10:00 pm (EST)

U.S. States we are currently entertaining applications from :  AL, AR, GA, ID, IN, IA, KS, KY, LA, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY

Summary :

As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued.

Responsibilities:

Answer incoming calls from patients and their families

Provide support and information about healthcare services

Triage calls and route them to the appropriate department

Resolve customer issues in a timely and efficient manner

Follow up with customers to ensure their satisfaction

Qualifications:

High school diploma or GED

6+ months of customer service experience

Basic computer skills

Strong verbal and written communication skills

Ability to work independently and as part of a team

Ability to handle stressful situations

Willingness to learn and grow

Must be able to pass a background check for pre-employment screening

Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.

Internet connection  ( Satellite broadband and mobile hotspots are NOT permitted)

Webcam

Windows: 11 or MAC OS: 14 (Sonoma) or newer

CPU: 2.5 GHz

RAM: 6GB

Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

Part-Time Benefits:

Paid training

Paid time off

401(k) plan

Life insurance

Employee assistance program

Full-Time Benefits (All of the above plus):

Health insurance

Flex Spending/Health Savings Accounts

Dental Insurance

Vision insurance

Short Term Disability

A Day of service (8 hrs to volunteer in addition to earned PTO)

The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!

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