Overview Event Technician, Audio Visual (Part Time) — Grand Hyatt Kauai. A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications.

Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain positive client relationships through effective communication; meet with guests on site to ensure needs are met and equipment setup is functioning properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.

Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and resolve equipment and software issues; handle equipment challenges and changes in a timely and professional manner.

Systems Knowledge: Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to determine scheduled equipment; interact with staff and outside vendors; utilize up-selling techniques where appropriate; work with clients to finalize invoices; complete order entries in Navigator as needed.

Qualifications

High School Diploma required; Associate’s degree preferred.

Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program; see requirements via link.

External applicants must meet/validate and complete all training and certifications within one year; for technical external requirements, view our career path.

1 year of customer service or hospitality experience preferred.

1 year of audio-visual experience or equivalent in an educational environment preferred.

Valid driver’s license required for team members who may operate Company vehicles; Additional DOT requirements may apply.

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service: Hospitality, Ownership

Do The Right Thing: Instills Trust, Safety Conscious

Drive Results: Action Oriented

See The Big Picture: Tech Savvy

Value People: Communicates Effectively

Physical Requirements Team members must be able to meet the physical demands outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Endurance tasks: Sitting 2-3 hrs; Standing 4-5 hrs; Walking 4-5 hrs; Stooping 2-3 hrs; Crawling 2-3 hrs; Kneeling 2-3 hrs; Bending 2-3 hrs; Reaching above head 2-3 hrs; Climbing 0-1 hrs; Grasping 4-5 hrs.

Lifting: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; Over 100 lbs occasionally.

Carrying: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; Over 100 lbs never.

Auditory/Visual: Close/Distant Vision continuously; Color Vision frequently; Peripheral Vision occasionally; Depth Perception frequently; Hearing continuously.

Pushing/Pulling: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs frequently; Over 100 lbs occasionally.

Work Environment Hotel and event venue environments, with exposure to indoor/outdoor elements. May work in multiple locations; irregular hours, on-call status, including evenings, weekends, and holidays. High-end audio-visual equipment and electrical components may be used; heights via lifts and ladders may be encountered. Appearance guidelines apply as defined by Encore.

Other Hourly Pay Range: $19.62 - $24.03. Compensation determined by location, qualifications, experience, and other factors. Benefits options are available. We are an equal opportunity employer and value diversity and inclusion.

Job Details

Seniority level: Entry level

Employment type: Part-time

Job function: Design, Art/Creative, and Information Technology

Industries: Events Services

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