Electronic Services Specialist I

*Position may be eligible for remote work for Kentucky residents.

Job Code ESSI

Job Family

Supervisory No

Job Summary

The Electronic Services Specialist will provide a high level of knowledge for a variety of products related to digital and electronic banking, including debit and credit cards. This position will provide support for several electronic services, i.e. Digital Banking, ATMs, ITMs, Gift Cards, and an assortment of other products.

Essential Functions, Duties and Responsibilities include, but are not limited to: Ensures compliance with Bank's policies, procedure, and regulatory regarding customer service and electronic services Ensures successful operations of the bank's electronic products and services Sets up new Digital Banking customers, assists and supports all customer inquiries, as well as, troubleshoots functional problems relating to Digital Banking, Debit Cards, Credit Cards, Bill Pay, etc. Performs maintenance on debit cards, such as changing limits, changing mailing address, ordering replacement cards, and/or changing the status of a card to lost or stolen Resets customer passwords or assigns temporary PIN numbers for debit cards and digital banking Assists with balancing of ATM and ITM balancing sheets from the bank's Third Party and researches for all out of balance situations monitoring cards and audit reports Monitors cards for certain status changes and contacts the cardholder or location if applicable Maintains detailed records of all work responsibilities Education, Experience and Qualifications

Education

Required/Preferred

Education Level

Description

Required

High School or GED

Years of Experience

Minimum

Comments

0

No experience required; customer service and/or banking experience preferred

License / Certification

Required/Preferred

License / Certification

Description

Additional Qualifications

Core Competencies Customer service skills Oral and written communication skills Computer skills Problem solving skills Detail oriented Time management skills Clerical skills

Working Conditions

Working Conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

Requirement

Frequency

No travel required

Never or Rarely

Mandatory Vacation

Position requires incumbents to be off work for a minimum of five consecutive business days

Physical Requirements

Requirement

Frequency

Sitting (remaining in a seated position)

Constantly

Standing (remaining on one's feet in an upright position without moving about)

Occasionally

Walking (moving about on one's feet)

Occasionally

Lifting (raising or lowering an object from one level to another)

Never or Rarely

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Never or Rarely

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Never or Rarely

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)

Never or Rarely

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Constantly

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Occasionally

Stooping (bending downward and forward by bending spine at the waist)

Never or Rarely

Squatting/Crouching (bending body downward and forward by bending legs and spine)

Never or Rarely

Kneeling (bending legs at knees to come to rest on knee(s))

Never or Rarely

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Climbing (ascending or descending ladders, stairs, ramps)

Never or Rarely

Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Frequently

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Constantly

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Constantly

Far Visual Acuity (clarity of vision at approximately 20 feet or more)

Occasionally

Additional Physical Requirements