e-Commerce Fulfillment Specialist

Are you detail-oriented, customer-focused, and energized by fast-paced environments? Join our team as an e-Commerce Fulfillment Specialist, where you'll play a vital role in ensuring online orders are processed accurately, shipped on time, and supported with exceptional service. This position is ideal for someone with experience in auto parts, warehousing, or fulfillment who enjoys problem-solving and working across teams.

What You'll Do Monitor and manage all incoming and outgoing e-commerce orders, resolving issues quickly and accurately Pack and ship orders during peak volume days or when warehouse coverage is limited Update order changes and exceptions on customer platforms (short-ships, cancellations, substitutions, shipping delays) Serve as the primary point of contact for e-commerce customer service via phone, email, and messaging platforms Process return authorizations for e-commerce orders Track orders, revenue, payments, returns, and refunds; prepare monthly reports for Accounting Build and maintain large Excel data files using information from ERP/POS systems and third-party product sources Collaborate with internal teams to improve processes and enhance the customer experience What You Bring At least 2 years of experience in customer service, warehouse operations, or an auto parts environment Strong Microsoft Excel skills Ability to troubleshoot issues and work collaboratively with others Knowledge of automotive products and markets preferred Excellent time management, multitasking, and organizational skills Clear verbal and written communication abilities Strong attention to detail and analytical mindset Valid driver's license Why Join Us? Stable, growing company with long-term career opportunities Supportive team environment and hands-on training Competitive pay and benefits Opportunity to build valuable e-commerce and operations expertise Work Location

This position is open to remote candidates residing in the following states: North Dakota, South Dakota, Iowa, Nebraska, Georgia, South Carolina, Colorado, Montana, Minnesota, Florida, and California.

Why You'll Love Working Here? Comprehensive Benefits Package: Medical, Dental, Vision Life and Disability Coverage: Basic, Voluntary, Short- and Long-Term Options Retirement & Profit Sharing: 401(k) with Company Match Paid Time Off Employee Discount & Assistance Program (EAP) Career Growth Opportunities within a respected and growing company