and Background Wilson’s Estate Jewelry is a predominantly E-commerce based retailer located in Philadelphia with a physical showroom showcasing our collection by appointment only. We are a growing team looking to bring on a strong Client Care & Retail Specialist professional to interface with our clients across a variety of mediums, develop proactive client retention practices, and implement dynamic outreach campaigns centered around email as well as SMS marketing.

Facets of This Job Include: Client Care & Customer Relations Customer correspondence relating to: phone reception and appropriate filtering, email, E-Commerce messaging platforms and live website inquiries Client request list maintenance and outreach Targeted client appreciation outreach Order request maintenance Front facing store maintenance

Email & SMS Marketing Structure and launch email blasts Structure and launch automated campaigns designed for both short term and long term client retention

E-Commerce Listing Oversight Assist in production of hand modeled and templated product photos for the website Push finalized listings to various sales channels

Requirements Excellent writing and communication skills; excellent interpersonal skills Meticulous attention to detail Ability to multi-task in a fast paced work environment Exceptional customer service skills Experience with Canva is preferred Must be comfortable with working onsite Monday through Friday 10 AM to 6 PM Must be dog friendly :)