Join to apply for the DSW Assistant Store Manager role at DSW Designer Shoe Warehouse Find Your Fit at DSW. We have a personal relationship with our shoes! You might say were even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, were excited for YOU to be a part of the evolution of DSW. Essential Duties and Responsibilities Be empowered to meet the customer where they are and personalize their experience: Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPI. Responsible for responding to customer and associate requests or feedback with a high sense of urgency. Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards. Partner with Store Manager to create long-term strategic plans. Review and communicate action plan with the leadership team to ensure all tasks are completed throughout the day/week/month. Be committed to the customer having a consistent positive experience Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. Able to communicate business trends to Store Manager/Market Leader. Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor. Oversees processes related to audits, donations, transfers, mismates, damages, etc. Work closely with the Store Manager to understand and ensure that all policy and procedures are followed. Bring the power of shoes to life by leveraging in-store and digital services Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and MOOS (missed/out of stock). Sets clear expectations, participates and follows up on all omni-channel activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS). Collects and submits all supply needs to ensure successful operations in all areas of the business. Be responsible to pause and put the customer first Ensure a safe environment for customers and associates. Ensure all equipment is in good operating condition and checked regularly. Ensure associates are equipped to resolve customer concerns and know when to escalate to the Store Manager. Support Store Manager with associate timekeeping to meet store labor deliverables, including scheduling, forecasting, labor adjustments, payroll management, etc. Support Store Manager in resolving associate relations matters. Participates in the performance review process by writing and conducting associate performance reviews and providing feedback to the Store Manager for Leads and Supervisors. Bring fun and energy to everything you do Recognize the store team through our company recognition tools. Develop the store team through training, coaching and motivation. Assist the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates. Delegate and/or perform all other associate duties within store. Performs other duties as assigned by the Store Manager and/or Co-Manager. Required Skills Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm. Ability to develop collaborative working relationships. Good verbal and written communication skills. Ability to move with tempo and hold team accountable to meet time-bound expectations. Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours. Proficient in the use of technology to engage in customer interactions (Register, Register Keyboard, iPhone, Calculator). Ability to spend up to 100% of working time standing or walking around the store. Lifting up to 50 pounds on an occasional to frequent basis; ability to stoop, kneel, crouch or crawl as needed. Experience Minimum 2 years management experience. Minimum high school graduate or equivalent. Some college preferred. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Retail Were not including referral prompts or extraneous job-board text beyond this refined description. #J-18808-Ljbffr