Overview Join to apply for the DSW Assistant Store Manager role at DSW Designer Shoe Warehouse . Reports to: Store Manager and/or Co-Manager. Our Values We Love What We Do : Bring positive energy and enthusiasm. We Own What We Do : Give and receive feedback openly and embrace change as opportunities for growth. We Do Whats Right : Model high standards of honesty and integrity. We Belong : Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities Be empowered to meet the customer where they are and personalize their experience: Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPIs. Respond to customer and associate requests or feedback with a high sense of urgency.

Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards. Partner with Store Manager to create long-term strategic plans and communicate action plans with the leadership team to ensure tasks are completed.

Be committed to the customer having a consistent positive experience: Improve metric-based goals by reviewing, understanding and clearly communicating daily/weekly/monthly progress. Communicate business trends to Store Manager/Market Leader. Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor. Oversee processes related to audits, donations, transfers, mismates, damages, etc. Work closely with the Store Manager to ensure policies and procedures are followed.

Bring the power of shoes to life by leveraging in-store and digital services: Set clear expectations, participate in, and follow up on all inventory-related activities including freight receipt, product placement, markdowns, and MOOS. Set clear expectations, participate in, and follow up on all omni-channel activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS). Collects and submits all supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and put the customer first: Ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly. Ensure associates are equipped to resolve customer concerns and know when to escalate to the Store Manager. Support Store Manager with associate timekeeping to meet store labor deliverables, including scheduling, forecasting, labor adjustments, and payroll management. Support Store Manager in resolving associate relations matters. Participate in the performance review process by writing and conducting associate performance reviews and providing feedback to the Store Manager for Leads and Supervisors.

Bring fun and energy to everything you do: Recognize the store team through our company recognition tools. Develop the store team through training, coaching and motivation. Assist the Store Manager in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates. Delegate and/or perform all other associate duties within store. Performs other duties as assigned by the Store Manager and/or Co-Manager.

Required Skills Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm. Ability to develop collaborative working relationships. Good verbal and written communication skills. Ability to move with tempo and hold team accountable to meet time-bound expectations. Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours. Proficient in the use of technology to engage in customer interactions (Register, Register Keyboard, iPhone, Calculator). Must have the ability to spend up to 100% of working time standing or walking around the store. Lifting up to 50 pounds on an occasional to frequent basis. Stoop, kneel, crouch or crawl on a frequent basis.

Experience Minimum 2 years management experience. Minimum high school graduate or equivalent. Some college preferred.

Seniority level Mid-Senior level

Employment type Full-time

Job function Sales and Business Development

Industries Retail

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