Overview Join to apply for the DSW Assistant Store Manager role at DSW Designer Shoe Warehouse . Find Your Fit at DSW. We have a personal relationship with our shoes and aim to support our associates and customers. Our value of We Belong means we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, were excited for you to be a part of the evolution of DSW. Reports to Reports to : Store Manager and/or Co-Manager Our Values We Love What We Do : Bring positive energy and enthusiasm. We Own What We Do : Give and receive feedback openly and embrace change as opportunities for growth. We Do Whats Right : Model high standards of honesty and integrity. We Belong : Value unique experiences and encourage different perspectives.

Essential Duties and Responsibilities Be empowered to meet the customer where they are and personalize their experience: elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPIs. Respond to customer and associate requests or feedback with a high sense of urgency. Ensure customers have a positive experience by maintaining store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards. Partner with Store Manager to create long-term strategic plans and communicate action plans with the leadership team to ensure tasks are completed. Be committed to the customer having a consistent positive experience: review and communicate daily/weekly/monthly progress; communicate business trends to the Store Manager/Market Leader. Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor. Oversee processes related to audits, donations, transfers, mismates, damages, etc. Work closely with the Store Manager to ensure all policies and procedures are followed. Sets clear expectations and participates in all inventory-related activities, including freight receipt, product placement, markdowns, and MOOS. Participates in omni-channel activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS). Collects and submits all supply needs to ensure successful operations in all areas of the business. Pause and put the customer first: ensure a safe environment for customers and associates; ensure equipment is in good operating condition; assist in resolving customer concerns and escalate when needed. Support Store Manager with associate timekeeping to meet labor deliverables, including scheduling, forecasting, payroll management, and labor adjustments; participate in resolving associate relations matters; participate in performance reviews and provide feedback to Leads and Supervisors. Bring fun and energy to everything you do: recognize the store team, develop the team through training, coaching and motivation; assist in recruiting, interviewing, and onboarding Store Supervisor, Store Lead and Store Associate candidates. Delegate and/or perform all other associate duties within the store and perform other duties as assigned by the Store Manager and/or Co-Manager.

Required Skills Excellent customer service with professionalism, a positive mindset, and enthusiasm. Ability to develop collaborative working relationships. Good verbal and written communication skills. Ability to move with tempo and hold the team accountable to meet time-bound expectations. Availability to meet the needs of the business, including nights, weekends, holidays, and shifts outside traditional hours. Proficient in use of technology to engage in customer interactions (Register, Register Keyboard, iPhone, Calculator). Ability to stand or walk up to 100% of working time. Lift up to 50 pounds on an occasional to frequent basis; stoop, kneel, crouch or crawl on a frequent basis.

Experience Minimum 2 years of management experience. Minimum high school graduate or equivalent. Some college preferred.

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