Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are seeking a Full-Time Director of Retail Operations in Princeton, NJ . The Director of Retail Operations will manage multi-location floral operations and a specialty gift shop, integrating in-store performance with e-commerce. Success will be measured by loss reduction, sales growth, and profitability milestones. This position will require travel between Princeton and Mount Olive.

Starting Pay Rate: $80,000+ incentives

Responsibilities Manage day-to-day operations across three stores, ensuring efficiency and customer service excellence. Recruit, train, and mentor staff across all locations. Grow event and wedding floral business and optimize wire services (FTD, Teleflora, BloomNet). Drive e-commerce growth via Shopify and Amazon. Take ownership of P&L, cutting losses and building toward profitability. Negotiate with suppliers to improve margins and secure favorable terms. Conduct weekly sales and margin analysis to identify underperforming products or categories. Collaborate with marketing to increase local visibility (events, partnerships, community outreach). Implement customer loyalty programs and strategies to increase repeat purchases. Oversee point-of-sale and e-commerce platforms (Shopify, Amazon, floral networks). Implement best practices for order fulfillment, delivery logistics, and customer service across channels.

Minimum Requirements Bachelor's degree in one of the following fields or related studies: Business, Marketing, Retail Management or related field. 5+ years in retail management, with at least 2+ years multi-location oversight OR responsibility for both retail + online channels. Demonstrated ability to improve financial performance (e.g., cutting costs, growing sales, or managing a P&L). Hands-on experience with Shopify e-commerce and point-of-sale.

Why Community Options? Competitive Insurance Benefits (Medical, Dental, Vision) Day 1 Paid Holidays-Including a Birthday Holiday Generous PTO Employee Incentive & Discount Programs 403b Retirement Plan Incredible career growth opportunities University partnerships that include tuition reduction

Please Visit Our Website to Complete an Online Application! Careers.comop.org

Community Options is an Equal Opportunity Employer M/F/D/V

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