Job Title: Data Entry/Customer Service Representative

Job Summary: The Data Entry/Customer Service Representative is responsible for accurately entering and managing data while providing exceptional support to customers via phone, email, and chat.

Duties and Responsibilities:

• Respond promptly to customer inquiries via phone, email, and in person.
• Resolve customer complaints and issues with professionalism and efficiency.
• Enter and update data into internal systems and databases with speed and accuracy
• Verify data for accuracy and completeness.
• Maintain and organize records.
• Review and correct errors in data entries.
• Assist with generating reports and compiling data as needed.
• Collaborate with all departments.

Qualifications:

• Previous experience in data entry or customer service preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office.
• Able to work weekends and holidays as needed.
• Knowledge of produce varieties and wholesale operations is a plus.

Benefits (for those who qualify):

• Free Medical, Drug, Vision, Dental, through HMSA or Kaiser and HDS.
• Low-cost visits for Chiropractic, Acupuncture, and Massage.
• Voluntary Benefits such as HealthCare FSA, Dependent Care FSA, AFLAC Voluntary Insurance, and Transamerica Life Insurance.
• Employee perks include discounts on select businesses and services.
• 401k with company match.
• Paid Time Off.
• Employe Assistance Program.

Hilo Products Inc. is an equal opportunity employer. The Company strictly prohibits and does not tolerate any discrimination towards applicants based on race, color, religion, creed, ethnicity, ancestry, national origin, citizenship, veteran or military status, sexual orientation, marital status, age, physical or mental disability, or any other protected factor under federal, state or local law.