THIS IS AN IN-OFFICE POSITION — WORK FROM HOME IS NOT AVAILABLE

Customer Success Representative for Pest Control Office $2,000 HIRING BONUS! ($1,000 at time of hire, $500 at 90 days, and $500 at 180 days)

At Thomas Pest Services, we take pride in being one of the fastest-growing, family-owned, and operated pest management companies in the Capital and Upper Hudson Valley Regions. Our success is driven by individuals who embody our core values. Our business thrives when our team members grow personally and professionally.. We foster a culture of passionate and empathetic leadership, relationship-building, and providing clear career paths for growth and internal promotions.

When you join Thomas Pest Services, you receive everything you need to be successful, competent, and confident in your role.

Who We Need: We’re growing fast and looking for a Customer Success Representative who thrives in a team-based, in-office customer support environment. This position is best suited for someone who genuinely enjoys helping people, managing a high volume of calls, and solving customer problems—even when the solution requires input from coworkers or other departments.

The right candidate will:

Comfortably manage 25–50+ inbound and outbound calls per day

Show empathy, patience, and professionalism in every customer interaction

Know when to ask for help, collaborate with teammates, and follow up to ensure no issue falls through the cracks

Be detail-oriented in documenting calls using CRM systems

Enjoy working on-site with others in a fast-paced, supportive office setting

Core Customer Service Skills

Customer relationship management (CRM)

Conflict resolution

Active listening

Call handling (inbound/outbound)

Empathy in customer interactions

Multitasking in fast-paced environments

Retention and account recovery

Service Scheduling

Residential and commercial service coordination

Technical/Operational Skills

CRM software (e.g., PestPac, Salesforce, or equivalent)

Microsoft Office Suite (Word, Excel, Outlook)

Data entry and documentation

Phone system software (e.g., VoIP, call center platforms)

Sales and Business Support

Upselling and cross-selling

Account receivable collections

Objection handling

Performance tracking and metrics

Schedule: Monday – Friday, 8:30 AM – 5:00 PM Every other Saturday:

9:00 AM – 2:00 PM (April – October)

9:00 AM – 12:00 PM (November – March)

What You Get as a Customer Success Representative: Compensation: $45K–$55K annually (includes hourly, commissions, and overtime)

$22–$25/hour (based on experience)

10% commission on accounts saved

5% commission on accounts receivable collected

Overtime opportunities (typically 5+ hours/week)

Benefits:

Simple IRA with 3% match (after one year)

$350 per month towards health, dental, and vision insurance

$250 annual self-improvement stipend

Perks:

Company-provided computer

Paid holidays

Paid time off starting Day 1

Training:

No pest management experience needed

Classroom and field training to get you fully certified and confident

Ongoing learning to stay current on industry updates

Performance Metrics Include:

Collection attempts and success rate

Communication quality and customer satisfaction

Requirements:

18 years or older

High school diploma or equivalent

Must be able to work on-site at our office

Thomas Pest Services is an EOE and a drug-free workplace

Ready to Grow with Us? If you're ready to join a supportive, energetic team that values your contribution and sets you up for success, apply today! We can’t wait to meet you and see how you can thrive at Thomas Pest Services.

Compensation details: 22-25 Hourly Wage

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