Customer Service Specialists

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Job Details
Description
INTRODUCTION
At Averhealth, our mission is to reclaim lives, unite families, and strengthen communities by creating and providing the smartest, most innovative solutions for substance use disorder treatment and recovery. We seamlessly integrate every element of our clients’ testing needs including collections, laboratory services, results reporting, and every step in between. By joining Averhealth, you will become part of a friendly and fast-growing organization with an important purpose. Averhealth has a direct impact on someone’s road to recovery. SUMMARY
Averhealth is seeking a people-focused Customer Service Specialist, located in Mountain or Pacific Time Zones. This position is ideal for someone who enjoys helping others, solving problems, and working in a fast-paced environment. You will be the first point of contact for our customers, handling inquiries via phone and email, and ensuring a positive experience with every interaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Respond to customer inquiries via phone and email in a timely and professional manner.
Resolve issues by identifying problems, troubleshooting, and providing effective solutions.
Use ticketing systems to manage and track customer interactions.
Maintain a customer-first mindset, ensuring satisfaction and support throughout the customer journey.
Collaborate with internal teams to escalate complex issues.
Obtain a working knowledge of our proprietary software, Aversys, to resolve customer inquiries.
Qualifications
QUALIFICATIONS Strong interpersonal and communication skills, including written and verbal.
Experience with help desk software ( Freshdesk, Zendesk).
Working knowledge of Microsoft Office.
Ability to thrive in a fast-paced, customer-focused environment.
Ability to troubleshoot and problem-solve independently.
Customer-oriented with a positive attitude and a desire to help.
EDUCATION AND EXPERIENCE HS Diploma.
Minimum one year experience in customer facing position.
COMPENSATION AND BENEFITS $18-$20 per hour
Health, Dental, and Vision Insurance
Company-Paid Disability and Life Insurance
401(k) with Company Match
Paid Time Off
8 Hours of PTO for Community Service
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
E-Verify Participation Statement Averhealth is an Equal Opportunity Employer and participates in E-Verify. As part of our hiring process, we use E-Verify to confirm the employment eligibility of all newly hired employees. This verification is conducted through the Department of Homeland Security and the Social Security Administration.
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Location:
Boise

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