Position : Customer Service Representative/Call Center

Location : Tempe, AZ

Duration : 6 Months Contract

Total Hours/week : 40.00

1st Shift

Description:

Provide internal customer service support for Bard Peripheral Vascular, Bard Biopsy Sales Force and domestic Customers

Essential Job Functions:

Answer incoming customer inquiries by phone and email

Places orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes

Determines requirements by working with customers

Utilize a customer relationship application and /or database to record activities and research product information

Provide support and assistance to the outside sales force

Handle requests for returned product

Work with other teams cross-functionally to resolve customer and sales force issues

Respond to inquiries by clarifying desired information; research, locate, and provide information

Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems

Fulfill requests by clarifying desired information; completing transactions; forwarding requests

Update job knowledge by participating in educational opportunities

Enhance CR Bard reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Customer and Key Contacts:

Works with customers to resolve issues and insure that escalations are quickly and effectively handled

Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives

Basic Skills/Competencies Required:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking

Ability to be flexible in work schedule, including a willingness to work overtime as needed

Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate

Positive and Professional attitude

Self-Starter / Quick Learner

Sense of Urgency

Education Required:

High School Diploma

Experience Required:

One (1) or more years customer service experience desired, one year Call Center experience a plus