Staffmark is hiring a Customer Service Representative for a well-established company in East Aurora, NY. This exciting new opportunity offers stability, a flexible schedule, and a supportive team environment.

We're looking for candidates with strong communication skills, a customer-focused mindset, and at least one year of collections experience. If you're ready to grow your career in a structured setting, we want to hear from you! This position requires the ability to work in-office and be within commuting distance of the worksite.

Pay: $17.20 - $17.75/hour + offers commission that averages $3,000/month Full Benefits Starting Day One

Schedule: Training: Monday-Thursday: 8:00 AM-5:00 PM and Friday: 8:00 AM-4:30 PM Post-Training: Monday-Thursday: 8:00 AM-9:00 PM and Friday: 8:00 AM-7:00 PM (Must work 2 nights until 9pm a week) Employees can work 8 hours of choice between the hours listed.

Responsibilities:

Make inbound and outbound collection calls Discuss payment options and negotiate arrangements Perform skip tracing and data verification Follow call scripts and document interactions Verify bankruptcy, disability, or garnishment claims Comply with state/federal regulations and company policies Qualifications: High school diploma or GED Minimum 1 year of collections experience Basic computer skills and navigation skills Strong communication, typing, and organizational skills Familiarity with standard office systems and procedures

Our client offers a full benefits package and long-term career potential. A detailed benefits overview will be provided upon hire.

Apply now to connect with a recruiter and explore this opportunity to join a company that values your growth and success.

*Please note, this is an in-office position.